Renewal Manager
Há 7 dias
**Renewal Manager**
Sales & Business Development | Sao Paulo, Brazil
Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you'll be loved by us, our customers, and the world in which we live.
The team
This position
This position is an individual contributor reporting to Sr. Manager, Renewal and is designated Flex.
**Responsibilities**:
- Responsible for timely renewals for Small & Medium customers in assigned territory.
- Educate customers on business practices and any associated contractual implications.
- Ensure customer awareness and understanding of applicable elements of DocuSign´s portfolio.
- Meet productivity expectations on outbound calls for renewals.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Identify top-tier opportunities.
- Accurately forecast business targets and opportunities in territory.
Basic qualifications
- 5+ years of experience in renewal management, consultative sales and /or business consulting, preferably within a SaaS model
- 5+ years of experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales.
- Fluent English
- BS/BA degree required
Preferred qualifications
- Ability to identify, critique, suggest, and implement intelligent changes to the clients' business optimization processes
- Strong capacity for engagement and mastery cross area
- Excellent verbal and written communications skills to be able to interact effectively at all levels of an organization, from individual contributors to C-level
- Strong experience in forecast / result management (churn)
- Work in a very complex sales cycle for Enterprise Customers.
- Willingness and ability to travel as necessary
- Fluent Spanish will be a plus
Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.
About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world's forests and embrace environmental sustainability.
Accommodations
LI-Hybrid
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