Customer Service Representative

Há 5 dias

Rio Grande do Sul, Brasil Zelh Tempo inteiro

We are seeking a **dedicated and proactive Customer Support Specialist** to join our team. This role is essential to our daily operations—**every inbound call must be answered and handled with care, clarity, and urgency.** Your responsibility is to ensure that our customers feel heard, supported, and satisfied.

**Key Responsibilities**:

- ** Answer every incoming call promptly** — this is non-negotiable and a core part of the role.
- ** Actively listen** to understand the caller’s request or concern.
- ** Handle and resolve requests directly** when they fall under the following categories:

- Creating a new account
- Booking a parking spot
- Updating payment methods
- Providing rates or availability for specific locations
- Answering general questions about our recent **Store My Truck acquisition**
- For **requests outside these categories**:

- Clearly document the customer’s needs or issue
- Escalate to the appropriate internal team without delay
- ** Demonstrate strong communication and problem-solving skills**
- Maintain a **customer-first attitude** with the ability to stay calm under pressure
- Ensure accurate documentation of all calls and actions taken
- ** Experience in phone-based customer support** is a plus
- ** Spanish language proficiency** is appreciated but **not required**

**Working conditions**:

- Working schedule:
**2 Shifts**:
**1st - 5pm EST - 9am EST**
**2nd - 9am EST - 5pm EST**
- A supportive team
- Competitive Salary in USD
- Remote mode of work
- 10+ business days of paid time off
- English courses
- Equipment provided
- Proven experience in a **customer-facing role**, preferably phone-based support
- Ability to **answer and manage high volumes of calls** with professionalism and urgency
- Excellent **verbal communication and active listening skills**
- Ability to **multitask**—document calls, search systems, and resolve issues in real time
- Strong **problem-solving mindset** and the ability to work independently
- Detail-oriented with a focus on **accurate documentation and escalation** when needed
- Comfortable using basic **CRM or support ticketing tools** (training provided)
- Reliable internet connection and quiet workspace (for remote roles)
- ** Spanish-speaking** is a plus, but not required

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