Customer Service Professional

Há 3 dias

São Bernardo do Campo, Brasil Sartorius Tempo inteiro

The Customer Service Professional will be responsible for providing the sales team with routine administrative support and enhances the efficiency of the sales process between Sartorius and its customers. The holder of this position supports the internal sales team to run reports and simple analysis for sales team to be aware the sales situation and the status of customer.

**Main Responsibilities & Tasks**:

- Provide timely and effective administrative support to a sales team, unit, or department.
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
- Draft more complex sales documentation, proposals, reports, and correspondence such as sales contracts and annual agreements.
- Make more complex calculations to accurately compile and report statistics.
- Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, especially for direct sales accounts, follow up and communicate with customers
- Handle customers' phone calls in the absence of sales reps.
- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commission and expense records; and to generate sales reports and statistics.
- Update key products end user list

**Qualifications & Skills**:

- Academic degree in business administration or similar
- Minimum of 2 years of work experience in customer service or order processing department
- Proven software skills, e.g. Microsoft Office, SAP B1 and any field management software
- Experience with compiling and generating reports
- Pleasant personality, self-motivated, good communication and interpersonal skills
- Energetic individual with good teamwork
- Intermediate to advance in English

**What we offer**:
Working Conditions: CLT for an indefinite period.

Working Hours: Monday to Friday from 8 am to 5 pm with a 1-hour break.

Current Benefits: Health Insurance, family plan, SESC, Life Insurance, Meal/Food Voucher, Access to Gym pass/Well hub, Transportation Voucher, Dental Care (optional).

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