Ict Business Partner

Primary Purpose of the Position: The ICT Business Partner is responsible for improving processes, systems, and its integrations. Manage computer environments, train, and provide technical support to the users. Prepare technical documentation and establish standards. Manage projects and changes by following the deadlines, unit tests, and integrations, managing the consultants and partners involved, and other activities inherent to the position at the discretion of the immediate supervisor. Main Duties and Responsibilities: You will be the main point of contact for the Back Office Departments (Finance, Facilities, Cafeteria, Procurement, HR, Admissions, and Communications) to manage requirements, requests, and support. Manage all the demands and projects of the requesting areas, ensuring that those are met within the proper timeline, cost, and quality. OPERATIONAL Responsible for overseeing the proper adoption of the available tools and systems by the target Departments. Continuous improvement by supporting the target Departments on process optimization Support users on daily operations and projects Provide proper training by creating and maintaining updated materials and online resources available to users PEOPLE MANAGEMENT Provide overall management over the people and vendors assigned to you Create clear and objective communications to all stakeholders in order to provide transparency and set expectancies Set expectations & focus, assign duties, delegate responsibilities, evaluate activities, etc. PROJECT & CHANGE MANAGEMENT Maintain and manage an ongoing list of current and upcoming project requests and their current status Handle communication with key business stakeholders to develop and prioritize IT project lists. Facilitate ongoing development of tasks and communication within the various technology groups. Direct technological research by studying organization goals, strategies, practices, and user projects. Complete projects by coordinating resources and timetables with user departments and the division of information technology. OUTREACH & COMMUNICATIONS Provide timely and effective communications to the technical administration staff. Represent the technical groups on advisory, policy, and project committees. Foster communication with users of Information Technology. Perform other related duties as required. Certifications and Education: Bachelor's degree in Technology, Computer Science, Engineering, Management Information Systems, or related field. Desired: ITIL Foundations COBIT Project Management (PMI, SCRUM, KANBAN) Experience: Implementation and system support for users in ERP systems (Protheus preferred) solution BackOffice Experience in ERP deployment: Controlling, Purchasing, Billing / Sales, Inventory, Financial, CRM and BI Map processes, collect data, make technical and functional specifications to develop specific functionalities Perform parameterization according to customer requirements Train users, provide clarification on operational questions, report results on the progress of projects under their responsibility Domain in business rules related to HR and Accounting, management reports and creation and review of standard releases Working with environment concept: Development, Homologation, and Production Knowledge, Skills and Abilities: Fluency in Portuguese & English. Ability to communicate clearly, orally, and in writing. Project Management Concepts and related experience Microsoft Office and/or Google Workspace experience Experience with SQL Experience with Database Systems (MS SQL and/or Oracle) Desired: Experience with Python/Javascript or another related language Experience with BI Tools (preferably Google Data Studio)

Escolaridade Mínima: Ensino Superior

Idiomas:

- Inglês (Avançado)
- Telemedicina
- Assistência odontológica
- Assistência médica
- Vale-alimentação
- Refeitório no local
- Estacionamento
- Vale-transporte
- Convênio com farmácia
- Academia no Trabalho
- Seguro de vida em grupo
- Previdência Privada