Services Manager

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." Why Join Diasorin? **Impactful Work**: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. **Global Reach & Innovation**: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. **Diverse and Inclusive Culture**: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. **Join Our Team**: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Job Title Services Manager Job Facts **Organizational Area**: Services **Country / State**: São Paulo/SP **Place of work**: Brazil **Home / Office based**: Office-based **Legal Entity**: DiaSorin Brasil Ltda **Professional Family**: AMS **Reporting To**: Country Manager Kind of contract - Full Time / Part Time: Full time - Permanent / Temporary: Permanent **Job ID**: Job Scope YOUR MISSION Main **Responsibilities**: YOUR CONTRIBUTIONS Coach the service people in the field guaranteeing the correct customer approach both in the technical aspects and softs skills Train, provide and follow-up the Healthy and Safety aspects of the Service Activity promoting the safe environment for your employees, implementing new actions if necessary Work close in the field with the Sales Team in order to check and to guarantee the client experience Maximize customer retention rates by ensuring customer satisfaction in the proactively way Follow the base installation and propose the correct allocation of resources effectively Manage and control the quality of Services of the Third Party guarantying the correct SLA Manage, develop, implement, and follow up the Implementation Projects Manage, develop, implement, and follow up the Automation Projects Manage the Refurbish Center and follow up all activities related Work with the Distributors providing the training needs, following the quality of Service and controlling the equipment performance Ensure effective cost management of the Service Department (Labor, Spare Parts, Assets, etc) Represent the needs of the Service Department during meetings with the Managements and other departments within the organization. Collaborate with Corporate Service to ensure compliance with the corporate policies, and supply adequate inputs into the Service Organization Handle and maintain the recommended spare parts stock level, according to the corporate policies defined by the Corporate Service Implement the upgrade and retrofit programs, according to what agreed during the International Service Meeting, and defined by the Corporate Service Handle, monitor and improve the effectiveness of the Services Call Center Handle, monitor and improve the effectiveness of the “Technical Support” to the Field Engineers (activities to be performed by the “Instrumentation Specialist”) Establish, track, and communicate departmental Key Performance Indicators (KPI) to measure performance, identify areas for improvement, and recognize success Guarantee the accuracy of all audit process ensuring the correct procedures and the business alignment Manage the stakeholder’s activities, contributing ethically and technically in the presentation of DiaSorin products **Qualifications**: Experience Personal Strengths Mobility YOU **Education / Specialization**: Bachelor’s degree in Engineering, Business Area or Health Fields Post Graduation’s degree in Business is a plus **Experience**: 5+ years of professional experience in the Diagnostic sector a managerial position in Services **Technical Competencies**: Knowledge of the laboratories’ process flow, equipment maintenance and refurbishment Project Management - validation and integration Seasoned experience in using Microsoft Power Point, Word and Excel **Skills**: Strong leadership, coaching, and communication skills Process and compliance-oriented Customer-oriented Cap