Vip Account Manger

Há 3 dias

Mato Grosso, Brasil Silverspin Tempo inteiro

**Position Overview**:
We’re looking for a driven and proactive VIP Account Manager to join our dynamic and fast-growing VIP team. This role is key to building and maintaining high-value customer relationships and driving customer loyalty across our Casino and Sportsbook verticals.

**Key Responsibilities**:

- Monitor and analyze customer behaviour and trends to identify new opportunities and risks—taking swift and appropriate action to maximize customer lifetime value.
- Own the performance of your VIP portfolio, ensuring KPIs related to retention, reactivation, and customer satisfaction are met or exceeded.
- Develop and execute strategic campaigns, offers, and events tailored to individual VIP segments, with a strong focus on driving activity and loyalty.
- Collaborate cross-functionally with marketing, product, and operations teams to bring new initiatives to life that enhance the VIP experience.
- Identify early signs of churn or disengagement and take proactive steps to re-engage players using data-driven insights and personalized strategies.
- Help design and deliver unforgettable VIP-only experiences—both online and in person—through exclusive events and rewards programs.
- Continuously seek out ways to improve our VIP offering and deliver increased value to both customers and the business.

**Requirements**:

- Previous experience in customer support, VIP account management, or a similar customer-facing role.
- Japanese language skills would be considered a plus
- Demonstrated ability to build rapport and trust with customers in a fast-paced, digital environment.
- Strong problem-solving and communication skills, with a focus on delivering customer-centric solutions.
- Proven ability to develop and execute tailored campaigns or engagement strategies.
- Fluency in English (written and spoken); other languages are a plus.
- Comfortable working with data and using insights to guide decision-making and prioritize actions.
- The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity._

**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:

- Competitive Salary & Benefits
- Growth & Development Opportunities
- Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Vip Account Manger

    Há 2 dias

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**:We're looking for a driven and proactive VIP Account Manager to join our dynamic and fast-growing VIP team. This role is key to building and maintaining high-value customer relationships and driving customer loyalty across our Casino and Sportsbook verticals.**Key Responsibilities**:- Monitor and analyze customer behaviour and trends to...

  • VIP Account Manger

    Há 3 dias

    Mato Grosso, Brasil SILVERSPIN Tempo inteiro R$70.000 - R$120.000 por ano

    Position OverviewWe're looking for a driven and proactive VIP Account Manager to join our dynamic and fast-growing VIP team. This role is key to building and maintaining high-value customer relationships and driving customer loyalty across our Casino and Sportsbook verticals.As part of our VIP team, you'll have the opportunity to work closely with senior...

  • Vip Manager Lead

    2 semanas atrás

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: We’re looking for an experienced and driven VIP Manager to lead the development and execution of our VIP strategy across multiple brands, markets, and product verticals. This is a strategic and hands-on leadership role at the heart of our customer experience operation—designed for someone who excels in elite service, data-driven...

  • Head of Vip

    2 semanas atrás

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: We’re looking for an experienced and driven Head of VIPs to lead the development and execution of our VIP strategy across multiple brands, markets, and product verticals. This is a strategic and hands-on leadership role at the heart of our customer experience operation—designed for someone who excels in elite service, data-driven...

  • VIP Account Professional

    Há 2 dias

    Mato Grosso, Brasil beBeeCustomer Tempo inteiro R$40.000 - R$70.000

    Position OverviewWe are seeking a results-driven and proactive Account Manager to join our fast-growing team. This role is crucial in building and maintaining high-value customer relationships and driving customer loyalty across various verticals.Key Responsibilities:Monitor and analyze customer behavior and trends to identify new opportunities and risks,...

  • Senior B2B Account Manager

    Há 4 dias

    Mato Grosso, Brasil Patrianna Tempo inteiro

    Join an innovative and rapidly growing iGaming product company that specializes in delivering cutting-edge solutions.. We are committed to fostering a collaborative and dynamic work environment where every team member can contribute to our mission of excellence. **Role Overview** **Areas of Responsibility** - Spearhead the development and refinement of...

  • Senior B2B Account Manager

    3 semanas atrás

    Mato Grosso, Brasil Patrianna Tempo inteiro

    Join an innovative and rapidly growing iGaming product company that specializes in delivering cutting-edge solutions.. We are committed to fostering a collaborative and dynamic work environment where every team member can contribute to our mission of excellence.**Role Overview****Areas of Responsibility**- Spearhead the development and refinement of account...

  • Senior Client Services Representative

    Há 6 dias

    Mato Grosso, Brasil beBeeCustomerExperience Tempo inteiro R$100.000 - R$130.000

    VIP Account ManagerOur company is seeking a skilled and experienced VIP Account Manager to deliver exceptional customer experiences.The ideal candidate will serve as the primary contact for a portfolio of high-value customers, building strong relationships and fostering loyalty.They will possess in-depth knowledge of the U.S. sports market and be fluent in...