Program Manager

**Who We Are**

Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.

**The Role**

Overhaul's technology gathers data globally from across the supply chain ecosystem to provide our customer real time security, visibility, risk management and protection services for all modes of cargo transport. Our platform is data source agnostic, leveraging a wide variety of available devices, IOT, telematics, logistic systems, etc. through direct and 3 party integrations. We are looking for a seasoned profession to help lead the product strategy for integrations. The role is Program Manager (Consultor de Riscos Bilíngue) reporting to Professional Services Manager.

As a Program Manager, you will be responsible for customer success management, partnering with internal team of Operation Management, Monitoring Center, Intel and Business Director. Your job will be mapping all process flow, analyze all data related to cargo risk management; to define and implement strategies for mitigate supply chain risks.

**Responsibilities**:

- Design KPI's and reporting that enable clear measurement against KPI's and actionable metrics.
- Collaborate with stakeholders to define and scope features to be prioritized into product roadmap that balances customer and platform needs and engineering maturation.
- Propose solutions for customers related to supply chain risk management
- Ensure all compliance of procedures and process defined in PGR (Risk Management Program), insurance police and SOP (Standard of Work) for the customer.
- Risk Assessment according to ISO 31000.
- Train all stakeholders involved in the process/ operations, including employees, 3PLs, drives and carriers.

**About you**:

- Proven experience in cargo security industry or similar, managing team in the field
- Bachelor's Degree
- Ability to be an advocate for customer as the liaison between the teams, leadership and stakeholders.
- Excellent written and verbal communication skills in English and Portuguese.
- Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical employees
- High attention to detail including ability to manage multiple, competing priorities simultaneously
- Strong analytical, project management and problem-solving skills
- Ability to think strategically and execute methodically

**Our culture**

We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.

**Diversity and Inclusivity Statement**
- Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply_