Customer Service/technical Support Specialist

Há 2 dias

Recife, Brasil WiseHR Group Tempo inteiro

**job description**

**Job Title: Customer Service / Technical Support Specialist - Brazil**

**Location: Remote - Brazil - Work from home**

**Full job description**

We are looking for people who are passionate about helping others, love the latest technology, and are eager to join a dynamic team. Experience with technology, android and iOS devices is a plus.

The following work schedules are available for this new team:
Monday - Friday 10am-7pm CST

Wednesday - Sunday 10am-7pm CST

Friday - Tuesday 10am-7pm CST

Saturday - Wednesday 10am-7pm CST
- The start date will be Monday, December 12. _

**What you'll do**:
Provide all aspects of support including tech support (ie bluetooth, wifi, network frequencies, etc) and customer service (returns, exchanges, general questions, etc)

Become a product and process expert

You'll be helping to build a brand through engaging customer interactions

**Who you are**:
Passionate about helping others through empathy and understanding

Friendly, self-motivated and a natural problem solver

Outstanding written and verbal communication skills in English (Fluent/Native level)

Able to embrace change and willing to adapt along with our clients

Previous customer support (service and technical) experience is strongly preferred

Experience with CRMs, specifically Zendesk, Zoho and Salesforce

Basic computer proficiency, including G Suite platforms

Own a fully-functional laptop with a minimum of 8GB of RAM

Have a high-speed, reliable internet connection

Able to thrive in a remote work environment

**Job Type**: Full-time, Contract position

This is a contract position. Benefits (such as healthcare, paid time off or 13th month pay) are not provided. You will be an independent direct contractor with mindStart and paid hourly for time worked. You will be scheduled to work 40 hours per week and as a contractor can choose your time off and holidays. If desired, you can be paid in US Dollars.

**Schedule**
- Turno de 8 horas
- Turno diário
- De domingo a quinta ou terça a sábado das 10h às 19h
- Dias úteis e finais de semana

Tipo de vaga: Tempo integral

Pagamento: R$5.000,00 por mês

Horário de trabalho:

- Turno de 8 horas

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