Associate Solution Consultant

Há 8 horas

Sao Paulo, Brasil Genesys Tempo inteiro

The** Solution Consultant Associate **position is an excellent opportunity for a recent graduate to start off their career in a pre-sales consulting role. The Solution Consultant Associate will gain an understanding of the dynamic contact center industry, develop their technical knowledge, and hone their consultative abilities, all while working for a global leader in customer experience (CX) solutions. The Solution Consultant Associate career path leads to customer-facing Solutions Consulting roles located within Latin America, working closely with the Sales Account Executive on developing identified business opportunities, and using their understanding of customer needs (functional & technical) to identify the appropriate Genesys software, services, and consulting offerings. The Solutions Consultant Associate role provides an opportunity to learn the CX industry with the prospect of quick growth and career advancement.

**Key Responsibilities**:

- Gain a deep working knowledge of the omnichannel contact center industry.
- Participate in off-site and on-site training focused on the Genesys PureCloud solution.
- Provide strategic support to Sales, including demonstrations, architecture designs, and RFPs.
- Align with Sales, Product Management, Product Support to ensure our customers deliver exceptional experiences to their customers.
- Ongoing interest in contact center and focus on technology trends.

**Minimum Requirements**:

- Bachelor’s degree. Focus in Computer Science, Engineering, Computer Technology or Business preferred.
- Demonstrated skills with Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook, and Visio) Excellent interpersonal, technical, and written communication skills.
- Comfortable with learning why and how new software operates.
- Ability to thrive in a fast-paced, team environment.
- “Out of the box”, critical thinker.

**Nice to Have**:

- 0-2 years of business experience post university graduation.
- Established skills with both online and on-site demonstrations.

**Covid-19**:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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