Field Service Technician
Há 4 dias
**Main responsibilities, duties or tasks**:
- Provide direct support to the customers regarding the maintenance of Guerbet’s medical equipment and digital solutions.
- Train customers on how to properly and safely operate the medical devices and digital solutions.
- Actively work in the spare parts flow process to ensure the return of the material delivered to the field and under your responsibility (delivery, responsible usage and correct identification);
- Fill in consistent and reliable technical service data in the maintenance management system (technical notes, spare parts usage, calibration info, checklists, labor timing, maintenance status, customer’s signature and NPS);
- Perform the nationalization process of the brand-new imported equipment;
- Support the maintenance process of the equipment inside the Repair Shop;
- Actively work to ensure the achievement of the defined service KPIs: First Time Fix, Field Service Technician Utilization, Equipment Downtime, Incidents Closed in One Day, Preventive Maintenance Compliance and Repeated Calls Rating.
- Participate in the team’s meetings and brainstorming to suggest new ideas and support in the continuous improvement process;
- Provide technical support to the 3rd parties and sales team;
- Perform the maintenance and work in accordance with the defined EHS (Environment Health and Safety) standards;
- Follow the defined operational procedures described in Guerbet’s quality system (GED).
***Skills and qualifications**:
- Technical High School degree (Electronics, IT or Mechanics);
- Great interpersonal and customer service skills (listen attentively to customers’ needs, be cordial and handle properly adverse or under pressure situations).
- Must enjoy and feel comfortable at teaching/training final customers
- Be collaborative with the customers and team mates to provide the best customer’s experience.
- Must be resourceful and problem solver
- Driver license, in order to use company’s car to move to the customers.
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