Customer Service Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow has an exciting opportunity as a Customer Service Specialist, based in São Paulo (Brazil) to support customers and internal partners within Polyurethanes & North & Andean Region.

About you and this role - What you would do in this role

You will be able to provide solutions to the customer while managing operational needs and collaborating closely with other functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. Customer Service is aligned with Integrated Supply Chain Organization.

**Responsibilities**:
- Executes the order entry process and manages the order fulfillment process for Polyurethanes customers with a high degree of complexity.- Supports Customers in Colombia and Mexico with supply from US or LAA, been English and Spanish main languages used.-
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.- Maintains service levels according to business prioritization.- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.

Qualifications:
- A bachelor’s degree is required.- 3 years of relevant and successful professional experience with customer-facing activities is required.- Advanced English & Spanish it is required.-
- Work on customers schedules and holiday calendars.

Your preferred qualifications include:
- Client-facing skills to facilitate meetings and calls- Accountability, communication, and proactivity skills.- SAP experience (desirable)- Understanding of Foreign trade and import/export (desirable)

Additional notes:
- Working hours 10-19h been one week a month 11-20h (Mexico Support)- Profile to load your resume when logging in to apply.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:

- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.

Join our team, we can make a difference together.

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As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on

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