Operations Manager

At Growmodo, we empower fast-growing companies by connecting them with top global talent while supporting the careers of creative and tech professionals. Our commitment to excellence drives us daily, as we focus on strong relationships and delivering a “wow” experience to our clients. We’re looking for an **Operations Manager** to join our team and help oversee and optimize the operational functions within the company to help align Talent Acquisition efforts with production demands.

**The Role**:
**Working Hours**: Mondays - Fridays,
6AM-3PM Central European Time
1PM-10PM Asia/Manila
11PM-8AM Central Standard Time

As our **Operations Manager**, the primary focus will be on liaising with all departments to effectively forecast, plan, and manage workforce requirements, ensuring the right staffing levels and talent pools are aligned with client demands and business growth. This role is key to ensuring operational efficiency, effective resource allocation, and seamless execution of recruitment processes.

**Key Responsibilities**:

- ** Drive Operational Excellence**: Streamline internal processes to improve service quality, delivery speed, and customer satisfaction.
- ** Build Scalable Systems**: Design and implement scalable systems and SOPs that support our subscription-based service model as we grow from 100+ to 1000+ active customers.
- **Integrate AI & Automation**: Identify and implement AI tools and automation workflows to eliminate inefficiencies and improve productivity across departments.
- ** Team Management & Culture**: Lead and coach cross-functional remote teams, with a focus on accountability, ownership, and performance. Help us foster a high-performance culture rooted in transparency and continuous improvement.
- ** Resource Allocation & Capacity Planning**: Ensure the right people are working on the right projects by optimizing team allocation and project workflows across design, development, and PM teams.
- ** Quality Assurance Oversight**: Work with QA leads to define performance metrics and ensure consistent service quality across different platforms (Webflow, WordPress, Shopify, etc.).
- ** Process Documentation**: Develop and maintain a fully documented internal knowledge base of processes, SOPs, and best practices.
- ** Support Strategic Initiatives**:Work directly with the CEO to execute strategic growth plans, improve churn metrics, and shape the future of work through AI + human synergy.

**Must-Haves**:

- 5+ years of experience in operations, preferably in a tech-enabled service or subscription-based business.
- Proven success in scaling operations in a high-growth remote company.
- Exceptional organizational and process-building skills.
- Experience managing distributed teams across multiple time zones.
- Strong problem-solving and systems-thinking mindset.
- Excellent communication and leadership skills.
- A bias toward action and ownership.
- Alignment with our core values: growth, long-lasting relationships, ownership, and wow experiences.
- Experience with SaaS or agency models.
- Familiarity with design and development workflows (Webflow, WP, Figma, etc.).

**Bonus Points**:

- Experience hiring and leading globally distributed teams.
- Past work with tools like Notion, ClickUp, Make/Zapier, Slack, HubSpot, or AI tools like ChatGPT.

**Why You'll Love Working Here**:

- ** Professional Development Budget**: We invest in your continuous learning by offering access to courses, conferences, and certifications that align with your career goals. Your growth is our priority.
- ** Learning and Growth Opportunities**: You'll have the chance to participate in mentorship programs, cross-functional training, and leadership development, ensuring you’re always advancing in your skill set and career path.
- ** Fully Remote Work**: Enjoy the freedom to work from anywhere in the world We believe that results matter more than location, and offer the flexibility to work from different countries or your favorite corner of the globe.
- ** Diverse, Global, Cross-Cultural Team**: Work alongside talented individuals from all corners of the world. Our diverse team thrives on collaboration, bringing a wealth of different perspectives and ideas to the table.
- ** Great Company Culture**: We pride ourselves on fostering a positive, inclusive, and supportive company culture where innovation and creativity are celebrated and everyone feels valued and heard.
- ** Remote and In-Person Events**: Stay connected with the team through virtual gatherings, and look forward to in-person meetups and retreats where we bond, share ideas, and have fun together.

**Hear From Our Team**:

- "I love working at Growmodo because of its strong growth culture, supportive leadership, and global collaboration. Despite being relatively new, I was promoted quickly and given opportunities to take on more responsibility, which shows how much the company values hard work and personal development. The CEO is hands-on, open to fee