Solutions Integration

**Solutions Integration - Lead**

**About Us**

At TPF, we believe that payments are an essential part of our complex daily lives, and they should be as simple as possible. Founded by entrepreneurs with a successful track record in financial services, TPF is a fully licensed Electronic Money Institution committed to empowering businesses and individuals with effortless ways to make and take payments.

Through a combination of expertise, cutting-edge technology, and standout customer support, we aim to become a global leader in digital payment solutions. We embrace unconventional businesses with unique needs or those operating in emerging sectors, providing business accounts, payment processing services, digital wallets, and payment gateways to help them grow quickly and safely.

**About the Role**:
We are seeking a hands-on and driven Solutions Integration Lead to take ownership of all integration and implementation activity across our acquiring and EMI business. This is a critical role responsible for leading major projects such as processor migrations, new partner integrations, and platform upgrades, while building robust processes and standards to support our growth.

**Main responsibilities**
- Own and manage end-to-end client integrations, from initial onboarding to live operations
- Support customers during setup across various platforms and systems, ensuring correct configurations and adherence to card scheme requirements
- Guide clients through API usage, testing procedures, and transaction flows to ensure seamless implementation
- Collaborate with internal teams (Product, Compliance, Support, and Tech) to deliver integrated, stable, and compliant solutions
- Troubleshoot complex client-facing issues, including transaction errors, approval ratio concerns and messaging mismatches, coordinating resolution across teams as needed
- Configure MIDs, routing logic, and transactional setups in line with business rules and scheme regulations
- Act as a key customer contact during onboarding, offering proactive guidance, training, and documentation to streamline adoption
- Monitor integration progress and ensure timely go-lives, aligning with internal project managers where applicable
- Maintain a deep understanding of scheme requirements (VISA, Mastercard) and other alternative payment methods as applicable to help clients optimize performance and compliance
- Document integration processes, feedback loops, and best practices to support internal knowledge sharing and operational efficiency.
- Contribute to ongoing improvements in onboarding workflows, tools, and templates based on client experience and feedback.

**Key Requirements**
- Must be based in Malta
- 3+ years' experience in client onboarding, integration or implementation roles within payments, acquiring, fintech or related financial services
- Solid understanding of card scheme regulations (e.g. Visa, Mastercard), including topics such as approval ratios, transaction routing, interchange, fraud rules, and scheme compliance
- Familiarity with Strong Customer Authentication (SCA) under PSD2 and related 3-D Secure (3DS) protocols, including exemptions and impact on approval performance
- Experience working with API integrations, webhooks, and data mapping in a support or configuration capacity (hands-on coding not required)
- Strong troubleshooting and analytical skills, with the ability to identify root causes of failed transactions, declines, or setup inconsistencies
- Experience configuring MIDs, BIN routing, acquirer settings, and other acquiring-side parameters
- Comfort engaging directly with external partners, merchants, and clients on both technical and operational topics
- Knowledge of payment flows (auth, capture, refund, void) and ability to translate these into business
- and customer-friendly explanations
- Familiarity with PCI-DSS concepts, tokenization, and transaction security standards is a plus
- Strong written and verbal communication skills; capable of producing clear documentation, guidance, and reports
- Highly organized and self-driven, able to manage multiple client-facing tasks and priorities across time zones

**What We Offer**:

- Flexible working conditions.
- Competitive Salary.
- Daily Lunch allowance.
- Private Medical Insurance.
- Gym/Wellbeing allowance
- Birthday/anniversary gifts.
- Training and development opportunities