National Duty Manager/ Department Manager

**Job Requisition ID**:167403

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**:
Duty Manager are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.

**What you will do:

- **

Description of Accountability:
**Customer Service**
- Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
- Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
- Replying to all customer feedback and following up actions within the department on a daily basis
- Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
- Delivers friendly, knowledgeable and efficient service within the department.

**Store Operations**
- Ensure store opening and closing procedures are adhered to.
- Ensure Store cover is planned and implemented properly.
- Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
- Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
- Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
- Safety procedures need to be implemented in line with company policy.
- Adherers to Standard Operating Procedures (SOP) manual on day to day basis

**People Management**
- Newcomers and staff are properly inducted and trained.
- Manage department colleague's Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
- Effectively manages conflicts & motivating colleagues to perform to their best of the abilities

**Required Skills to be successful:

- **
- Knowledge of customer service principles and processes
- Knowledge of sales principles
- The ability to lead and motivate a team
- Excellent communication and 'people' skills
- A strong commitment to customer service
- The ability to work under pressure and handle challenging situations
- Confidence, drive and enthusiasm
- Decision-making ability and a sense of responsibility
- The ability to understand and analyse sales figures
- Good MS excel and word skills
- Some heavy lifiting

**What equips you for the role**:

- **High School or Bachelor Degree**:

- **5-7 years’ experience** in in similar role with Retail sales background.
- Retail Background
- Acumen and the ability to communicate with individuals at all levels
- Taking Initiative
- Drive for Results
- Good communication skills (verbal and written)
- Strong/excellent attention to detail