Sr Program Architect

**Job Category **:Customer Success Group

**Job Details**:
Salesforce, the Customer Success Platform and the world’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our amazing employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us

The Program Architect plays a critical role within Salesforce Services, serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers, for this specific role we are seeking an architect which can navigate the MarTech world.

**Responsibilities**:

- She/He will become a highly certified and recognized Salesforce expert.
- She/He will serve as a Trusted Advisor, and drive conversations with our customer’s C-Level Stakeholders and Enterprise Architects and armed with best practices for enterprise architecture functions such as Integration, Performance, Data Managem, Application Governance and Security.
- Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority overall resources.
- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Marketing Cloud Platform and all other technologies on the Salesforce Marketing stack.
- Identification and proactive risk management with a commitment to seeing an issue through to complete resolution.
- Build relationships with business partners, internal and external, and contribute to broader goals and growth beyond the scope of a single customer engagement.

**Experience **/ **Skills Required**:

- 10+ years of enterprise consulting experience (Customer Facing), including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.
- Experience acting as a Senior Architect and/or Enterprise Architect in a large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
- Experience with key areas of enterprise architecture, including integration technologies, single sign-on, master data management, Bigdata, and Machine Learning.
- Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front
- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
- Ability to analyze, design, and optimize business processes via technology and integration.
- Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
- Polished speaker with the ability to evangelize best practices at various levels within a large organization.
- A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
- Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
- English advanced conversation level.

**Experience/Skills Desired are differential**:

- Salesforce products in a technical and/or functional leadership role.
- Marketing Industry expertise.
- Experience with CXPs/CDPs.
- Spanish Intermediate/advanced conversation level.

**Accommodations**:
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