Research Director

**Research Director**

**Sao Paulo, Brazil**

**About us**

Toluna empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business.

Toluna is the parent company of Metrixlab, Harris Interactive, GutCheck and KuRunData. Together, we push market research toward a better tomorrow.

Toluna is powered by 2500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500. Together, we strive to push the field of market research toward a better tomorrow.

**Overview of the role**

To complete our team in Brazil we are looking for a Research Director to bring a wealth of research experience and expertise, playing a crucial role in overseeing multiple accounts. The Research Director ensures the execution of the business strategy by managing, coaching, and mentoring the research team. Without this pivotal role, the strategic continuity and future growth of the business could be compromised.

The Research Director's leadership is instrumental in reinforcing Toluna's market presence and ensuring the delivery of high-quality research services. This role not only demands a thorough command of market research practices but also a forward-looking approach to shaping the future of Toluna in the region.

**Key Deliverables**
- Upholding best practices across the region and achieving all targets, ensuring the business is primed for continued growth.
- Engaging clients at all levels to add value and articulate business and sector issues effectively.
- Actively contributing to the company's commercial strategy through insightful input on business proposals and pitches.

**Responsibilities**
- Client management: Takes full responsibility for the team's portfolio of clients, including a personal set of key accounts. Ensures the client experience surpasses expectations in timing and deliverables, offers consultative advice, and delivers engaging presentations.
- Project excellence: Drives quality and excellence across all projects to achieve revenue goals. Leverages a deep understanding of the sector to align the Toluna Group's solutions with client needs, coaching others to do the same.
- Sector expertise: Develops and maintains a strong positioning in sector research practice, contributing to proposals, pitches, and research plans that highlight Toluna's expertise.
- Team leadership: Coaches and develops team members, fostering professional growth and managing workloads and staffing needs (internal and external) in collaboration with senior team members.

**Required Experience**:

- A solid track record of at least 10+ years in marketing research, managing full project lifecycles, and offering actionable insights.
- Mastery in designing and interpreting complex research methodologies.
- Advanced experience in team leadership, nurturing talent, and steering teams towards collective success.
- Excellent command of English, aligning with global operations and local market nuances. Spanish is an advantage.
- Strong listening, oral, and written communication skills - able to understand, interpret, clarify and confirm the requests and needs of others.
- Experience delivering client demonstrations and presentations (in Portuguese and English).
- Ability to balance overall project goals with multitude of logistics requirements and key milestones.
- Experience managing client relationships to identify needs and to translate needs into action.

**What we offer**

At Toluna you will find an exciting and multicultural place to work. We employ the best and the brightest in our industry and we are always looking for rising stars to join our team. We are proud of our staff members and we offer competitive salaries, a wide range of benefits including hybrid work from home options and the chance to progress your career within a truly global organization.

Work in line with the Toluna Employee Values

Integrity & respect - We treat our colleagues, clients and partners how we want to be treated.

Success in unity - We deliver results by working as a team with common goals.

Smart decisions in action - We implement plans without delay and stay nimble to change on demand.

Make it simple - We simplify complexity, making the complex easy to understand.

Be bold - We welcome big and small ideas that challenge and inspire us to change.

Delight customers - We work tirelessly to exceed expectations, turning satisfaction into delight.

Reward great work - We believe performance is the reason for advancement. Do good work and good things come.

For more information please visit our Career website: careers/