Project Manager

1 semana atrás


Colombo, Brasil Rizing Tempo inteiro

**Description**:
...

The Project Manager role is expected to own the support service delivery components of the contract and manage the relationship with the customer. This role is required to liaise between the Offshore Managed Services Team, the Customer core team and the attune Project Team. This role is expected to continuously develop and strengthen the business relationship and nurture long-term partnerships through proactive and personable interaction with the customer.

**Essential Functions**:
...
- Have a strong partnership mentality and nurture relationships with customers; Build and maintain strong, long lasting customer relationships by developing a trusted advisor relationship with key customer stakeholders and executive sponsors.
- Manage the workload distribution across the Offshore Managed Services Team by being empathetic to work hours and efforts, while effectively managing sudden fluctuations in incidents collaboratively with the Managed Services Team and project team. Escalate resource over/under utilization, skill gaps & any other challenges to the Operations Director.
- Understand client priorities and manage service ticket backlog efficiently through a thorough understanding of Service Management methodology and consistently delivery according to SLAs; Carefully manage incident priority in cooperation with the Customer team and balance expectations along with the agreed Service Level Agreements.
- Strong background in QA philosophy to consistently deliver to the highest standards.
- Manage Customer expectations through effective interaction and quality service management processes; Have a quality conscious mindset to incorporate continuous improvement plans; Tenaciously follow through for critical issue resolution to client satisfaction.

**Essential Functions (Continued)**:
..
- Proactively manage service interruptions and work in cooperation with the Offshore Managed Services Team manager and the Client COE to minimize them; Assist with high severity requests or issue escalations as needed.
- Understand service reporting metrics and generate effective internal and external service reports; Thoroughly understand process standards and produce effective documentation.
- Skillfully manage service review meetings with client leadership to highlight attune value to them
- Engage the customer and manage contract renewals, extensions and expansion of services with the assistance of the Offshore Support Manager and VP of Professional Services.
- Skillfully manage service review meetings with client leadership to highlight attune value to them
- Engage the customer and manage contract renewals, extensions and expansion of services with the assistance of the Offshore Support Manager and VP of Professional Services.
- Identify new opportunities and alert attune leadership; Forecast and track key account metrics.

**Required Qualifications**:
..
- General degree or recognized professional qualifications (PMP)
- Have strong quality conscious Service Delivery mindset, with an ability to drive the team to meet customer expectations
- The ability to identify opportunities for service improvement to the delight of the customer
- Effective service delivery and escalation management
- A strong background in problem solving through creative means
- Effectively communicate and negotiate with end users as well as executives, and good interpersonal skills
- Commercial awareness and business acumen to satisfy customer needs at the same time keep an eye on profitability
- Have Strong organizational, time management and prioritization skills
- A passion for working with people of various backgrounds and geographies and the ability to quickly build rapport
- Good communication skills, both written and verbal with great attention to detail, interpersonal skills, leadership capabilities, conceptual thinking, and innovative mindset are essential

**Desired Qualifications**:
..
- Previous experience required in a Service Delivery Project Management role: 2 full lifecycles, servicing large clients preferred
- Extensive IT industry background with strong ERP (SAP) service management experience
- Basic understanding of Project Management
- Understanding of IT service industry working practices / methodologies ITIL background preferable
- Due to 24x7 support requirement, must be willing to be available and work with offshore teams outside normal working hours when required

**Competencies**:

- Collaboration- Courage- Excellence- Integrity- Respect


  • Project Manager

    Há 3 dias


    Colombo, Paraná, Brasil Rizing Tempo inteiro

    Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. We provide best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better. For...

  • Project Manager

    Há 3 dias


    Colombo, Brasil Rizing Tempo inteiro

    Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. We provide best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better. For...

  • Project Manager

    Há 3 dias


    Colombo, Brasil Sana Commerce Tempo inteiro

    Colombo- - Project Management**Project Manager**: - Colombo Project Management - At Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths._ It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and...

  • Project Manager

    Há 4 dias


    Colombo, Brasil Riskonnect Inc Tempo inteiro

    **Project Manager - Implementation **Responsibilities - Creating clear and attainable project objectives, building the project requirements, and managing all constraints for projects, including cost, time, scope, and resources. - Managing relationships with clients and stakeholders. - Coordinating and coaching allocated project resources to meet client...


  • Colombo, Paraná, Brasil beBeeManagement Tempo inteiro R$70.000 - R$85.000

    Project ManagerA vital role within a large enterprise is the Project Manager, responsible for overseeing the delivery of B2B eCommerce projects. This position plays a crucial part in fostering lasting relationships with clients who depend on them.Key Responsibilities:Establish priorities and deadlines to ensure timely project deliveryIdentify and mitigate...

  • IT Senior Project Manager

    2 semanas atrás


    Colombo, Paraná, Brasil Michelin Tempo inteiro

    IT Senior Project Manager - IT for IT- Ensure synchronization of several teams (Consolidate capacities, plans, budgets)- Ensure that the right product/service is produced by the teams (by ensuring close collaboration with the business, organizing frequent feedback from the users.) and that every team has the same understanding of the value (product/service)...

  • Project Director

    Há 3 dias


    Colombo, Paraná, Brasil beBeeProjectManagement Tempo inteiro R$900.000 - R$1.200.000

    Job Description:">We are seeking an accomplished Project Manager to lead our projects from start to finish, ensuring they are delivered on time, within budget and to the required quality standards. The successful candidate will have a proven track record of managing complex projects, building strong relationships with stakeholders and coaching team members...

  • IT Senior Project Manager

    1 semana atrás


    Colombo, Brasil Michelin Tempo inteiro

    IT Senior Project Manager Leading a team composed of individual contributors (first level of management) to achieve the expected performance on the activities within its scope and aligned with the IT strategy. Seek long-term satisfaction: - of users and business managers "internal customers" - of his team by implementing empowerment and continuous...


  • Colombo, Paraná, Brasil Michelin Tempo inteiro

    IT Senior Project ManagerThe Delivery Leader coordinates/synchronize/steers the delivery of multiple teams and focusing on technical excellence and ensure that the teams build/run things properly.She/He is the design authority and the "Chief Team leader"KEY EXPECTED ACHIEVEMENTS- Ensure synchronization of several teams (Consolidate capacities, plans,...

  • Business Project Leader

    49 minutos atrás


    Colombo, Paraná, Brasil beBeeProject Tempo inteiro R$1.318.764 - R$2.171.979

    Job SummaryManage complex projects to deliver high-quality results that meet customer expectations. This role requires a seasoned professional who can lead cross-functional teams and drive results-oriented initiatives.Key ResponsibilitiesImplement SAP solutions at customer sites within agreed-upon scope, timelines, and budgetsOversee overall project...