Community Relations Trust

**About BlaBlaCar**
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

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Your Responsibilities:*
- Supporting the members through various channels (tickets, social media, calls) in high-quality level, providing guidance to them in a timely manner, with the appropriate tone of voice, when needed adapting the responses especially on medium to complex cases to meet the passengers’ needs according to the reported circumstances
- Participating in internal projects, proposing process enhancements related to Trust & Safety support, aiming at an improved member experience
- Supporting Brazil’s Community Relations Team on questions/ processes regarding Trust & Safety in a timely fashion
- Acting as a local coach for whenever there’s training required for new collaborators, procedure updates and/or newly implemented procedures focused on Trust & Safety topics.

**Your Qualifications**:

- Excellent communication, active listening, customer centric skills and willingness to help are essential
- Advanced English and Portuguese proficiency is a must both in written and spoken, Spanish is a plus
- Excel/Google Sheets Intermediate to Advanced Required
- Solution-driven and details-oriented with a sharp analytical skill while being results
- and impact
- driven
- Strong ability to work on your own while being dynamic, committed and open to a fast-pace and changing environment
- Stakeholder and project management skills
- You’re humble, structured, organized, patient and a relentless doer while enjoying working as a team-player and sharing and learning from others
- A prior experience using the service as a driver and/or as a passenger would be a plus**What we have to offer**:

- An international environment with over 45+ nationalities
- ️ A hybrid, flexible workplace with family-friendly policies
- Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
- Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- A product and a workplace with a strong commitment to sustainability
- Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

To know more, check out our 100 reasons to join BlaBlaCar

**We are dedicated to what we offer to guarantee flexibility, growth and well-being at work**
- Full remote possible in the country of the role
- 1 additional month parental leave 100% paid
- Financial support for home office equipment
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Employee Stock Ownership plan
- Trainings and career development programs
- Local meal & transportation plan policies (CAJU card)
- Mental health support through Moka.care

**Interested in joining the ride? Here’s what your hiring journey will look like**:

- a 45-min video-call with our Talent Acquisition Manager to get to know you, understand your career expectations and answer your questions
- a 100% remote case study to evaluate your technical skills
- a 60-min interview with our Community Relations Associate Manager to discuss about your case study and deep dive into your profile
- a 45-min video-call with the Brazil Customer Relations Team Manager to discuss about your experience and profile

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- To apply, please upload your CV in English._
- _Usually, our hiring process lasts on average 30-45 days_
- BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._