Payment Risk Manager

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Global Inc. is the world’s leading mobility technology platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

LI-Hybrid

Team Overview:
The Risk Management team is responsible for managing diversified risk associated with our products and business flows, ranging from Payment Account Risk, Pix Risk (MED), fraud chargeback, account take-over, promotion abuse, money laundering to compliance risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes.

Role Responsibilities:

- Develop and implement policies & procedures to manage Payment Account risk.
- Assess Risk Operations.
- Involved in the strategic and tactical risk mitigation to avoid losses while ensuring high customer service levels.
- Working with the strategy, algorithm and customer service team to manual review and audit the false positives of the risk models to improve the user experience.
- Coordinating adverse response plan including investigations and reporting.

Role Qualifications:

- Fluent speaker with English and Portuguese.
- 5 years of experience with at least 2 years of experience in risk management industry, including anti-fraud, promotion abuse or anti-money laundering.
- You have knowledge about Risk Policies and Procedures.
- You have knowledge about Risk Operations for payments (pix, card payments, and P2P).
- Excellent written and verbal communication skills and ability to influence others.
- Experience in working autonomously and prioritizing multiple goals. Someone who is able to design risk strategies and generate insights that could serve as recommendations for other teams.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**Diversity & Inclusion**

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).