Account Resolutions Specialist

Há 2 dias


Sao Paulo, Brasil GoTo Tempo inteiro

Job Description

Account Resolutions Specialist, Portuguese speaking

Where you’ll work: Brazil

Customer Care and Success at GoTo

We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.

Your Day to Day

As an Account Resolutions Specialist, you would be working on:
Retention - You will use a forward-thinking mindset to negotiate and propose solutions that best support the goals of GoTo and our clients

Collaboration - You will take inbound calls from customers and make outbound contact to clients and internal partners to best resolve contract changes

Business Strategy - You will keep current on features and functionality, billing, and promotional programs as well as those of competitors to ensure we are providing value to each interaction

Performance - You will be accountable for meeting and exceeding performance goals including productivity, customer satisfaction, issue resolution and retention

What We’re Looking For

As an Account Resolutions Specialist, your background will look like:

- 3+ years of experience in a similar role working on a team focused on customer service or retention
- Listen, assess, and communicate effectively and positively under challenging circumstances
- Adapt and work efficiently while managing multiple simultaneous tasks in a rapidly changing dynamic environment
- Bilingual in Portuguese and English

You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.
- Learn more

.



  • Sao Paulo, Brasil GoTo Tempo inteiro

    Job DescriptionAccount Resolutions Specialist, Portuguese speakingWhere you’ll work: BrazilCustomer Care and Success at GoToWe believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic...

  • Associate Account Specialist

    2 semanas atrás


    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Experience with Excel - Experience analyzing data and best practices to assess performance drivers - Experience with digital advertising and client facing roles experience; - Experience with sales or account management experience O time de Varejo da Amazon Brasil está em busca de um Especialista de Desenvolvimento de Contas para gerenciar uma carteira de...


  • Sao Paulo, Brasil FOREO Tempo inteiro

    **Key Account Specialist** **Location: Sao Paulo, Brazil** Key Account Specialist main activity includes overseeing client accounts, maintaining reports, and monitoring solution strategies, coordinating trade marketing activities with high focus on sell out. Also Key Account Specialist is responsible for performing administrative duties, processing and...

  • Key Account Specialist

    4 semanas atrás


    Sao Paulo, Brasil FOREO Tempo inteiro

    **Key Account Specialist****Location: Sao Paulo, Brazil**Key Account Specialist main activity includes overseeing client accounts, maintaining reports, and monitoring solution strategies, coordinating trade marketing activities with high focus on sell out. Also Key Account Specialist is responsible for performing administrative duties, processing and...

  • Account Specialist

    Há 6 dias


    São Paulo, Brasil Salesforce Tempo inteiro

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Key Account Specialist

    1 semana atrás


    São Paulo, Brasil Infracommerce Tempo inteiro

    Overview Join to apply for the Key Account Specialist role at Infracommerce DESCRIÇÃO: Sobre a Infracommerce — Somos o maior ecossistema independente e integrado da América Latina, unindo tecnologia, serviços e infraestrutura para digitalizar os canais de venda das principais marcas. Com mais de 2.000 colaboradores atuando em 9 países, atendemos mais...

  • Account Specialist

    3 semanas atrás


    Sao Paulo, Brasil Rekuten Global Tempo inteiro

    Job Description:The Account Specialist is responsible for timely and satisfactory execution of client digital marketing programs, contributing to client satisfaction and the achievement of client and Rakuten Advertising’s revenue goals. This is a strong partnership role working closely with Account Managers and Clients to provide the utmost level of...

  • Sales Specialist

    2 semanas atrás


    Sao Paulo, Brasil Micro Focus Tempo inteiro

    Sales Specialists & Consultants are product, services, software or solution specialists that are responsible for leading pursuit in their assigned focus areas. Collaborates with and supports Account Managers and provides specialist expertise within the sales team. Drives proactive campaigns to build the pipeline, uses specialized knowledge and skills to...

  • Accounts Payable Specialist

    1 semana atrás


    Sao Paulo, Brasil Twilio Tempo inteiro

    **See yourself at Twilio**: Join the team as our next Accounts Payable Specialist **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At...

  • Account Specialist I

    2 semanas atrás


    São Paulo, Brasil Docusign Tempo inteiro

    Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...