Specialist - Technical Project Lead.technology

MTN GROUP HUMAN RESOURCES

**JOB PROFILE**

(Last Update - 2017/04/13)

**Title of job**:Project Lead: Technical Fixed Line
N **umber of subordinates: 0
**MTN Job Level: 2H
**Location of the job**:
3 Valley View drive

New Germany

KZN

**Solid Reporting Line:
TFLS: Regional Manager

**Dotted Reporting Line:
**Mission/ **Core purpose of the Job
Working closely with the MTN Executive Leadership Team and the Opco CEOs, the **Executive: Group
**1. Mission/ **Core purpose of the Job
The business requires a well experienced and highly professional Technical Project Manager to assist with managing the implementation of Fixed Line Projects within the region. The role of the Technical Project Manager is critical within the region and will work alongside the vendors, other ISPs, customer project managers and planning teams. The role requires a confident, energetic, and experienced individual to represent the TFLS department within the Region. The role is regional specific as the TFLS stakeholders are generally based locally and will be required to be engaged weekly. The role will report directly to the TFLS Regional Manager.

**2. Context **(Global influences, environmental / industry demands, organisational mission etc.)
- Brand strength and profitability in the segment in line with the monolithic brand
- Highly competitive market with increasing competition
- Converged ICT, Mobile, Fixed, Voice, Data although this role will be Fixed Line focused
- Rapidly moving technological field
- Ongoing research and knowledge acquisition
- Global and local market dynamics and development
- Client and technology demand and growth trends
- Trends within the industry as being experienced and embraced Internationally and locally
- Established market base and new markets to be explored
- Changes in Clients and organizations needs and behavior
- Shift in area of revenue generation and changing business models

**3. Key Performance Areas**:Core, essential responsibilities / outputs of the position (KPA's)

The performance of the Technical Project Manager (TPL) will be assessed across several KPAs:

- The Technical Project Manager works within the Technology division and is responsible for enabling EBU and Wholesale customers through the successful delivery of fixed line projects. The TPL is expected to manage the regional rollout of multiple projects in accordance with good governance and compliant with MTN policies, processes and guidelines.
- EBU and MNS customer projects will involve the implementation of customer solutions through the deployment of fixed line infrastructure and the provisioning of ICT services. The Technical Project Manager will support the customer projects by managing the Vendors who are deploying infrastructure within their designated region. As such, the TPL will be directly responsible for coordinating the overall delivery schedule across multiple vendors. Performance will be measured by conformance to schedules and guided by regional rollout targets as well as SLAs and OLAs targets for individual projects.
- In addition to managing the rollout of Self-Build infrastructure the TPL will also oversee and monitor the ordering of fixed-line services from 3rd Party ISPs within the region. Orders will need to be placed timeously and in accordance with project schedules.
- The TPL will need to be well organised and very attentive to detail. A good TPL is expected to KNOW their projects The TPL will work alongside internal teams, regional-based vendors, OEMs and contractors to closely monitor and control rollout.
- Cost management is a key KPA for the TPL and will need to monitor and account for actual project costs/spend. The cost of implementing the overall solution will remain the responsibility of the customer project manager however the TPL will be required to supply actual and relevant spend information to the customer project manager.
- Infrastructure projects are inherently complex with multiple dependencies. As such, the TPL will also need to manage project related risks within the region. Risk identification and mitigation is therefore also considered a primary KPA.
- Stakeholder management and communication excellence are core competencies for the TPL. Multiple stakeholders will be required to be informed and consulted daily and as such the TPL will need to be efficient and effective in their communication style. This will be assessed through customer ratings and scorecards.

**Core responsibilities**:

- Project Milestone tracking incl. ownership from RFP (Release from Planning) to COC (Certificate of Completion)
- Vendor Management (regional level)
- SLA & OLA tracking
- Escalation management
- Stakeholder management (internal & external)
- Vendor payments - aligned to process & milestones up to and including Certificate of Acceptance (COA)
- Process development and enhancement
- Infrastructure & Service quality
- Vendor conformance to MTN OHAS Policy
- Tools & Platform eg., NMS, OSS, etc
- Project pl