O2c Manager Latam

**Company Description** Informa**is a leading business intelligence, academic publishing, knowledge and events business. We serve commercial, professional and academic communities by helping them connect and learn, and by creating and providing access to content and intelligence that helps people and businesses work smarter and make better decisions faster.

The **Global Exhibitions** Division connects groups seeking to develop commercial relationships and expand their business. It organizes around 170 transaction-oriented Exhibitions each year, including Arab Health, World of Concrete and Vitafoods Europe, that enable specialist communities to meet face to face and conduct business. Global Exhibitions is a global business, running events in all major regions, with a growing presence in the world’s largest Exhibitions market, the US.

**Global Support** is Informa’s fifth Division. It is the team behind the teams, comprising a central group of experts from different specialist functions that provide business services to the Group’s four Operating Division and to Informa Group. Global Support comprises functions including Group Finance, Tax & Treasury, Talent and Technology, Strategy and Business Planning. Legal, Communications, Intellectual Property and Shared Services. The three largest locations for Global Support are the UK, the US and Singapore.
Informa is a FTSE 100 company with offices in more than 20 countries and 6,500 colleagues around the world.

Reporting into the Finance SSC - Shared Service Center Leader Latam, this is a key operational role accountable for the efficient day-to-day running of the O2C team, overseeing all aspects of the order-to-cash cycle. Each Finance Manager is responsible for business-specific deliverables for either a dedicated division or across multiple divisions.

The role requires strategic leadership to optimize cash flow, standardize processes, and implement technological solutions that enhance operational efficiency. This senior position drives revenue recognition, collections, and customer service excellence while ensuring compliance with regional regulations and company policies.

The Order to Cash (O2C) Finance Manager will provide strong leadership to teams and guide them to contribute to the organization's success. Developing high-performing teams is essential, along with demonstrating the ability to implement robust change management controls and enhance processes. The individual will ensure the O2C team delivers high-value, consistent customer service that optimizes revenue generation and collection effectiveness across the Latin American region.

The Order to Cash (O2C) Finance Manager is expected to assume the following key responsibilities plus any other reasonable duties as required:
**Strategic Leadership**
- Develop and implement comprehensive O2C strategies aligned with organizational; objectives and Global Financial Shared Services (GFSS) initiatives;
- Define, monitor, and improve key performance indicators (KPIs) including DSO, bad debt; percentage, collection effectiveness, and cash conversion cycle;
- Drive cash flow optimization and working capital management through effective O2C processes;
- Lead digital transformation initiatives within the O2C function, implementing automation; tools and leveraging ‘Artificial Intelligence’/’Machine Learning’ solutions;
- Standardize O2C processes across the Latin American region in alignment with global standards;
- Provide expert guidance and support to team members on complex issues, serving as both the technical authority within the team and a specialist in your business division, while taking responsibility for the most challenging customer service matters requiring advanced skills.

**Operational Management**
- Drive revenue recognition through accurate and timely processing;
- Manage month-end close activities related to O2C processes;
- Implement and maintain robust internal controls for the O2C function (i.e. RACM - Risk and Control Matrix);
- Establish and maintain credit policies, credit risk assessment protocols, and credit limit management;
- Develop business continuity plans for the O2C function to ensure operational resilience during disruptions;
- Resolve complex customer disputes and deductions;
- Lead and oversee the end-to-end reconciliation process within the Order to Cash cycle, ensuring accurate alignment between customer accounts, general ledger balances, subsidiary ledgers and CRMs, while maintaining financial integrity and compliance with accounting standards;
- Develop, implement and maintain robust reconciliation procedures that identify discrepancies early, establish root causes, and drive timely resolution to minimize financial risks and reporting inaccuracies;
- Provide support to the financial team during events, with flexible availability to meet occasional demands directly contributing to the success of operations.

**Financial Oversight**
- Monitor and analyse O2C metrics to i