Payroll Operations Manager

**Our story**

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

**Summary**:
The Payroll Operations Manager will have responsibility for at least 1 large account and potential portfolio of other accounts. Dynamic role with responsibility for team management and client engagement with a lead role for client escalations within operations.

**Essential Functions**:

- Ensure that all process are being executed based on payroll procedures with standards and tools in place and aligned for all accounts
- Ensure staffing and training at optimal levels
- Responsible for client satisfaction
- Responsible for key performance indicator management, strong focus on metric to drive improvement with strong action plan development for improvements
- Review account status (financial and client satisfaction) and responsible for service review meetings with client
- Manage change request both internally and with client
- Collaborate and work with commercial team in sales opportunities
- Build relationship commitment with other areas

**Required Education and Experience**:

- A minimum of 5 years of relevant experience in Payroll solutions is required with at least 2 years in leadership role. Knowledge of Brazil payroll legislation/taxation is required.
- Domain expertise in Payroll technology and solution; prefer SAP experience.
- Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes
- Excellent writing and verbal communication skills required. The ability to understand target audiences and translate complex concepts into clear and concise messages is required
- Thrives in matrix environments, is flexible, collaborative and deadline driven
- Strong organization skills with attention to detail, focused approach on delivery of results is required
- Proven ability to take a complex business requirement and break it down into operational solutions is required
- Analytical mindset, critical thinking, problem solving skills are required
- High level proficiency in Microsoft Office Products is required
- Experience in Inhouse, Outsourced and Co-sourced payroll service delivery models is preferred
- Advanced English (reading/speaking)

**Our commitment to Diversity and Inclusion**

Alight believes **diversity** **should be visible, valued, and sustained **throughout the organization. And we’re committed to enabling an **inclusive culture of belonging **that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Employing Country**
- Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units._

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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