Parts Analyst Jr

Há 2 dias

Sao Paulo, Brasil AGCO Tempo inteiro

**Who we are?**

We are a global leader and trusted partner focused on developing, manufacturing and distributing agricultural solutions with our brands Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra®, powered by Fuse® and Precision Planting® smart agricultural solutions.

Our purpose is to offer farmer-focused solutions to sustainably feed our world. Our core values of transparency, respect, responsibility, integrity and team spirit underpin our work, how we interact with each other and what strategies we employ to fulfill our mission. Our core values are the practices we use daily in everything we do.

If the world of agriculture changes, so do we. With courage. We do this for the farmers. For the people who work for them. For us. For the future.

Join us and experience our platform of global diversity and entrepreneurial spirit as you help us create innovative technologies and positively impact the food of nearly 8 billion people worldwide.

**What we are looking for**:
Handle and oversee the Claim & Returns processes for both Local and External Market, including the Intercompanies. Develop and follow up actions plans in order to reduce reincidence of claims, ensuring compliance with policies and procedures. Serve as a liaison between Dealers and Internal Operations & Logistics team in the care of Claims, such as: shortage, surplus, damages, etc.

**What are you going to do**:
Evaluate the Claims & Returns raised by dealers and intercompanies in order to confirm errors; Ensure compliance to Policies and Procedures with respect to deadlines and conditions for claims; Involve further departments which may cause Claims & Returns; Develop action plans to minimize recurrences and improve customer satisfaction; Report Claims & Returs related metrics, such as Response Time for both machine down and stock Claims.

**What do you need**:
Bachelor’s degree in Administration or Logistics. Intermediary English in desired, as well as Spanish. Claims & Returns previous experience.

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**Diversity, Equity & Inclusion**:
**Our vacancies are for everyone. **We recognize the importance of diversity, equity and inclusion in our work environment. We consider diversity as a power to leverage creativity and innovation. We work on equity to ensure that all people have fair conditions to be and evolve. Likewise, we invest in promoting an inclusive environment as a key to increasing team satisfaction and generating more business success.

**Do you want to know a little more about our history? Access**:

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