Trade Finance Platform Support Intern

**Overview**
Trade Finance offers customers in Brazil a range of products, including the Confirmed Payables product, which enables the anticipation of receivables.

The Trade Finance Platform Setup/Support Area is responsible for implementing and ensuring support for Trade Finance customers (contract, setup and access to the platform, interfaces, payment information/status and information for reconciliation and auditing, receipts, support on the day buyer and supplier day-to-day, monitoring of daily payments, incident management, etc.).

**What You’ll Do**

You will be required to help DB customers when they have difficulties using DB electronic banking website. Duties include:

- Provide technical support for DB’s corporate business clients who uses Trade finance platform
- First point of contact for clients, responsible for redirecting queries to the relevant departments and following up to ensure closure of the client issue.
- Support Confirmed Payables setup and support for all clients on Implementation and Services TPSS
- Provide support for the Wholesale helpdesks.
- Provide support for TF Corporates clients and the corresponding CSO’s (Client Service Officer)
- Investigate Set-up and payment related issues of TF
- File validation.
- Access to the platform and related issues support
- Provide Client Trainings and assistance for the clients on ABTF Platform (Products and Functions);
- Identify system enhancements and initiate changes requests for future releases;
- Establishing and improving workflows and procedures;
- Contact with internal clients and other branches/areas of DB.

**Skills You’ll Need**
- Fluency in English and Brazilian Portuguese (verbal and written)
- Willingness to work according to Brazilian Calendar
- Customer service orientation and attitude with an ability to manage client expectations. A proven track record in customer service
- Flexibility and willingness to work autonomously within set competencies when circumstances require
- Ability to work under pressure, organize and set priorities to meet deadlines whilst remaining responsive, calm, and attentive to client needs
- Ability to encourage and persuade colleagues in key internal business partner teams around the global DB infrastructure to obtain specific, accurate and timely answers/solutions for clients
- A deep understanding of trade finance and associated products
- Analytical and problem-solving skills. Ability to take full ownership of client issues across the Cash Management organization

Required Education and /or Experience:

- Demonstrated track record of successful client delivery relationships, interest, and commitment to the work

**Skills That Will Help You Excel**
- Knowledge of Trade Finance product suite
- General working knowledge of broadly used business and banking technology

**Expectations**

It is the Bank’s expectation that intern hired into this role will work in the office in accordance with the Bank’s hybrid working model.

**Deutsche Bank Values & Diversity**

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