Account Director, Enterprise

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

LI-Hybrid

We are looking for a talented Account Director to play an important role within Strategic Sales Team, contributing to develop close management with key partners and customers in the Books category, including cost negotiation, results monitoring, process improvement, and ensuring the operational performance of these accounts.

Additionally, you will also be responsible for monitoring the results and strategy of your territory, analyzing business data and strategy. This role will work with multiple stakeholders, C-Level and teams across the Genesys organization. The successful Account Director is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Genesys and strategic partners.

Key Responsibilities:

- Develop strategic large and mid-sized customers and partners with close management to accelerate their long-term growth in FSI ensuring selection growth and availability for Genesys customer in a sustainable and scalable way;
- Manage your territory, being responsible for this business;
- Create, develop and execute a growth acceleration plan customized for each economic group;
- Align with the key stakeholders the business strategy;
- Analyze and track key KPIs to ensure performance and goals;
- Suggest process improvements and assist internal partners to drive them to completion.

Basic Qualifications:

- Experience analyzing data and best practices to assess performance drivers;
- Experience in client or vendor facing roles with a focus in relationship management and negotiation skills;
- Strong written and oral communication;
- Advanced English proficiency;
- Experience in strategy, consultancy, financial analysis, category management, account management, product management, or marketing;
- Abilities in cost management and defining business strategy;
- Strong analytical abilities and analytical skills;
- Track record of taking ownership and getting it done in an environment where tactical and strategic activities are expected to be driven in parallel.

Preferred Qualifications:

- Accomplished range of skill from high-level critical thinking to working with external partners;
- Experience in Account management or vendor management is a plus;
- Experience in relevant categories in FSI;
- Data proficient and use of Excel and systems;
- 4+ years of relevant professional experience;
- Mastery of Excel and Power Point.

Desirable Skills:

- Spanish.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.