Senior Operations Manager

Há 3 dias


Sao Paulo, Brasil YouTalent Consultoria Tempo inteiro

**Location: São Paulo - Hybrid**

The Operations Manager role is mainly to maintain and improve call center operations by monitoring system performance, to identify and solve problems, to prepare and do action plans, to proceed system audits and analyses, to manage system and process improvement, quality assurance programs, and implement the correct processes and best practices across the organization.

**Responsibilities**
- Improve operational management systems, processes and best practices
- Formulate strategic and operational objectives
- Guarantee all contract KPIs will be delivered accordingly
**Requirements**:

- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Familiarity with BPO/Call Center business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- Bachelor's Degree in Business, Operations Management or a related field
- English fluent
Tipo de vaga: Efetivo CLT

Salário: R$788,00 - R$7.555,00 por mês

Horário de trabalho:

- De segunda à sexta-feira



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