Support Associate
Há 2 dias
**We help the world run better**
**What you'll do**
- Monitor and guarantee Service Level Agreement (SLA) fulfillment
- Queue monitoring
- Conduct root-cause analysis of issues reported via incidents
- Find product configuration issues
- Report product errors to development team
- Have a close cooperation with other teams
- Be professional and communicate well with SAP customers & colleagues
- Handle escalations from customers in a timely manner
- Write product documentation to help customer use our products
**What you bring**
Strong communication skills both written and spoken in English.
**Meet your team**
SAP Product Support Localization team has the focus to provide End to End support to customers.
The team is very friendly and provides a very good environment and support for new colleagues to develop themselves.
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
Requisition ID: 342602 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
-
Support Associate, Product Support
1 semana atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...
-
Support Associate, Product Support
1 semana atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...
-
Support Associate, Product Support
Há 7 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...
-
Global Partner Support
1 semana atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **Global Partner Support - Support Associate** Our Global Partner Support team integrates with SAP Solution Extension partners via SAP Resolve & SAP Solution Manager ITSM. We deliver Product Support for many partner products and are responsible to improve collaboration with our partners and engagement with our joint...
-
Associate Linux Support Engineer
Há 4 dias
Porto Alegre, Brasil Canonical Tempo inteiroJoin or sign in to find your next jobJoin to apply for the Associate Linux Support Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Associate Linux Support Engineer role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our...
-
Support Associate, Product Support
Há 2 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **PURPOSE AND OBJECTIVES** **EXPECTATIONS, COMPETENCIES AND TASKS** - Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer solutions within established timelines; - Provide excellent analytical, written and verbal communication...
-
Commerce Cloud Product Support Associate
Há 6 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **Position Summany** Our Product Support - Customer Experience Portfolio organization is looking for a Support Associate to join the Commerce Cloud team to work collaboratively with our global customers, partners, and your colleagues on other SAP Commerce Cloud teams to facilitate the design, delivery, support, and management...
-
Associate Product Support Hcm Payroll
Há 4 dias
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **About the team**: Our team is driven by a desire to provide our customers with an outstanding support service. The primary responsibility is to assist them in resolving their issues related to the implementation, deployment, functionality and usage of SAP Products. **In this role, you will**: - Deliver a support service...
-
Associate Developer
1 semana atrás
Porto Alegre, Brasil ADP Tempo inteiro**ADP is hiring a Associate Developer.** - _Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?_ - _Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?_ **Well, this may be the role for you. Ready to design what’s next?** - In...
-
Associate Backend Developer
1 semana atrás
Porto Alegre, Brasil ADP Tempo inteiro**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. **Technology at ADP**. It's the foundation of the products and services that have made...