Operations Manager
1 semana atrás
Urgent Hiring Operations Manager-Brazil
Introduction
Key skills and experience
- At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup;
- Managed at least 100 staff across multiple lines of business;
- Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
- Proven track record of meeting and delivering targets and commitments;
- Content moderation environment work experience is a plus but not required;
- Proficient in Google Suite and online collaboration tools is a plus;
- Capable of building productive business relationships with clients;
- Strong organizational, managerial, critical thinking, creative thinking, problem-solving,
- decision-making, and analytical skills;
- Willing to work on public holidays and shifting schedules, including night shifts when needed.
Responsibility
- Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level;
- Effective collaboration with team members and co-managers, immediate superior, and others
Support, groups/departments such as GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;
- Daily communication with the client to align expectations;
- Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed;
- Manage program daily and monthly operating metrics within budgeted expense parameters;
- Develop, manage, and maintain employee productivity goals against departmental standards;
- Produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects;
- Coordinate with the Site Senior Manager on Human Resource recruiting, training, development, and retention.
Pay: From R$26,970.00 per month
Application Question(s):
- Do you have legal Authority to work in Sao Paulo, Brazil?
Work Location: In person
Application Deadline: 30/12/2024
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