Analista de Atendimento ao Cliente

**About Us**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

Analista de Atendimento ao Cliente

***Responsabilidades**:
Responsável pela gestão de carteira de pedidos de grandes clientes, sendo o focal point do time comercial e áreas de suporte para gestão de temas relativos ao fluxo do pedido.
- Suporte ao time de vendas e áreas de suporte (Adm Vendas, Finanças, Logística, etc)
- Gestão e planejamento de faturamentos através de análises de carteiras de pedidos e emissão de pickings
- Order Entry - Inserir os pedidos dos clientes junto ao sistema ERP
- Analisar as métricas de atendimento de pedidos e propor soluções para as causas principais em prol de garantir a satisfação do cliente
- Desenvolver frentes de melhoria e grupos de trabalho com as áreas pares, mapeando processos, definindo fluxos e monitorando as evoluções e ganhos
- Promover a correta interação entre as áreas parceiras, a fim de garantir a execução dos processos necessários para excelência dos modelos de atendimento.

**Requisitos**:

- Ensino Superior Completo ou cursando nas áreas de Engenharia, Logística, Administração, Economia ou áreas correlatas;
- Domínio do pacote office;
- Domínio de Excel;
- Desejável conhecimento dos ERPs SAP e/ou Oracle
- Ingles será um diferencial
- Perfil analítico

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

**Our Commitment to Diversity, Equity & Inclusion**

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

**Equal Opportunity Employer**

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.