Ecs Client Delivery Manager

**What we offer**

Within the Product Engineering (PE) board area, the focus of the Enterprise Cloud Services (ECS) is delivery of managed cloud services primarily HANA Enterprise Cloud and Cloud Application Services.
**EXPECTATIONS AND TASKS**
- CDM owns, develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS)
- Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement
- Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed
- Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
- Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)
- Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
- Drives Customer Success - takes accountability for ECS service delivering expected outcomes to the business.
- Drives Commercial Success - avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
- Understands project management and SAP technical fundamentals
- Drives Digital Transformation Success - aligns services to client’s transformation strategy and goals
- Expected to spend most of the time on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery
- Optionally supports SAP Sales team during pre-sales phase with advice and experience from the field with the goal to craft sustainable engagements
- Expected to spend up to 20% of time onsite at client location
**REQUIREMENTS AND QUALIFICATIONS**
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information management
- Strong customer service focus and C level communication
- SAP Implementation manager with strong knowledge and hands on experience
- Datacenter migration understanding
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
- Able to articulate technical details to non-technical audience such as customer with great clear and concise confidence.
- Having ITIL knowledge and/or certification is plus.
- Any Certification on Hyperscalers such as Azure, AWS or GCP is plus
- 8 plus years of IT industry experience (SAP technology and eco system)
- Minimum 5 years of experience in customer facing role and should have excellent people and written and verbal communication skills.
**LOCATION**
- Sao Leopoldo
**We are SAP**

**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:323728 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |