SAP Product Support

2 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**About the team**:
Do you want to face new challenges? Work as part of a team? Learn something new every day? Deal with diverse people and cultures? Develop your career? If your answer is YES, this position was made for you. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality and usage of SAP Products.

**In this role, you will**:

- Deliver a support service by performing root cause analysis, troubleshooting, and resolving support incidents reported by global customers;
- Analyze and report bugs to Development Support;
- Create and share technical knowledge with peers and customers;
- Monitor and act on critical support incidents;
- Ensure SLA adherence and 24x7 support;
- Participate in local/global projects;
- Desirable technical knowledge:

- HTTP protocol communication (POST, PUT, GET, etc);
- Web Services communication protocols (JSON, XML, WSDL, SOAP, etc);
- Cloud Computing environments (API, SaaS, SAML);

**Who you are**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like working on meaningful innovative projects and are energized by lifelong learning.
- Programming logic skills;
- Problem solving/analytical skills;
- Knowledge in ERP/payroll business processes and systems would be a benefit;
- Strong communication skills;
- Advanced/fluent in English language;
- Excellent customer focus;
- Flexible approach to work as part of a team;
- Motivated and proactive.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 370498 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • SAP Ixp Intern

    Há 2 dias

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Program**: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP**: - ** Culture of collaboration**:meet with mentors, make new...

  • Global Partner Support

    1 semana atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **Global Partner Support - Support Associate** Our Global Partner Support team integrates with SAP Solution Extension partners via SAP Resolve & SAP Solution Manager ITSM. We deliver Product Support for many partner products and are responsible to improve collaboration with our partners and engagement with our joint...

  • SAP Ixp Intern

    1 semana atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **What we offer** **About the SAP Internship Experience Project**: SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers. **Three reasons to intern at SAP**: 1. Culture of collaboration: Meet with mentors, make new friends across the globe and...

  • SAP Ixp Intern

    2 semanas atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **Three reasons to intern at SAP**: - Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network. - Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities...

  • SAP Product Support

    2 semanas atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the team** Do you want to face new challenges? Work as part of a team? Learn something new every day? Deal with diverse people and cultures? Develop your career? If your answer is YES, this position was made for you. The primary responsibility is to assist our customers in resolving issues related to the...

  • SAP Ixp Intern

    2 semanas atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Project**: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP**: - ** Culture of collaboration**:meet with mentors, make new...

  • SAP Ixp Intern

    Há 4 dias

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Project**: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP**: - ** Culture of collaboration**:meet with mentors, make new...

  • Support Associate, Product Support

    1 semana atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...

  • Support Associate, Product Support

    1 semana atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...

  • Support Associate, Product Support

    1 semana atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...