HR Services Analyst

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Equinix is seeking a dynamic and proactive HR Services Analyst - AMER Benefits to join our team. In this role, you will oversee and administer benefits processes across AMER countries, including Brazil, Peru, Chile, Mexico, Colombia, and initially focusing on the US and Canada. You will serve as a key resource for employees, addressing their benefits inquiries and collaborating with partners and insurers to ensure effective administration of various benefits plans.

As an HR Services Analyst, you will work closely diverse, multicultural teams, including payroll, Centers of Excellence (COE), HR Business Advisors (HRBA), and management. You will also contribute to global and regional projects, which will involve creating and updating documentation to enhance our benefits offerings. Your proactive approach, critical thinking skills and commitment to ensuring a seamless end-to-end process will be vital to your success in this role. Join us in shaping a positive benefits experience for our employees

**Responsibilities**:

- HR Services Execution: Serve as a highly skilled specialist in HR services, executing all processes and addressing queries up to Tier 2. You will also assist with Tier 3 inquiries, ensuring a high level of service and support. Provide exceptional support to employees by addressing Tier 2 questions and requests through our Case Management System. Your commitment to customer service will enhance the employee experience.
- Benefits Administration: Oversee the daily administration of employee benefit programs, including health insurance, life insurance, meal vouchers, and other allowances across AMER countries.
- Process Expertise: Develop a deep understanding of end-to-end processes, enabling you to assist seamlessly at every stage of complex workflows. Your insights will support the entire region and enhance operational efficiency.
- Collaboration: Work closely with internal teams, external vendors, and brokers to ensure the smooth operation of our benefits programs. Your collaborative spirit will foster strong partnerships that drive success.
- Knowledge Management: Create, improve, and maintain internal documentation related to processes, including Standard Operating Procedures (SOPs), Work Instructions (WIs), and Process Maps. Attend project sessions to learn from others, ask insightful questions, and ensure comprehensive knowledge capture throughout the documentation process.
- Content Development: Develop and update HR articles and guides on benefit-related matters, that employees have access to accurate and relevant information.
- Enrollment and Auditing: Ensure that employees are enrolled in their benefits programs and conduct regular audits of benefits data to maintain accuracy and compliance.
- Vendor Relations: Collaborate closely with benefits vendors and brokers to resolve issues and optimize service delivery, ensuring that our employees receive the best possible support.
- SLA and KPI Management: Understand and execute on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring that we meet our operational goals and deliver high-quality service.
- Customer Service Excellence: Provide outstanding customer service by deliverin