Customer Quality

**Customer Quality**:
**Do you relish the prospect of working with cutting-edge energy products?**:
**Do you love leading and motivating others to achieve a goal?**:
Join our innovative Quality team

Bringing cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our subsea and flexible pipe capabilities are industry leading. Our team provides support for customer operations to ensure continuity for production.

Partner with the best

As Customer Quality, you will be the main advocate for our customers.
Support the implementation of the customer satisfaction process across SPS and S&O businesses in the Oilfield Equipment. You will ensure that the leadership and cross functional teams understand our customers’ feedback and they are focused to effectively respond to meet the customer needs in a timely and effective manner.

As a Customer Quality, you will be responsible for:

- Elaborates proposals for improvement in approaches, methods, procedures and processes in the own field.
- Understanding our customers’ greatest challenges, specially related to field issues, working closely with cross functional team to define and implement an action plan, after approving by P&L.
- Increase Customer Satisfaction through a variety of solutions and rapid issue resolution
- Setting operating rigors with cross functional team to review scorecards, monitor execution of improvement plans and escalate challenges as required
- Ensure customer quality issues are captured through Quality tools and track issue resolution by the owning functions
- Partner with leadership team to expedite customer specific NCRs, NCAs, RCAs, NPTs and CIRs to build stronger customer relationships
- Providing the voice of the customer for quality back into operations and ensuring the process becomes a key escalation path for customers to share end-end experience

Fuel your passion

To be successful in this role you will:

- Have an Engineering degree
- Show experience in QA Engineering and Oil & Gas business
- Have Continuous Improvement tools experience
- Display an ability to analyze problems, identify root causes and provide efficient solutions
- Demonstrate the ability to work effectively across functions in a local and global-matrix environment
- Have experience working with global teams, including time-zone flexibility
- Requirement: Fluent in English Language
- Strong experience in Quality

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become p