Customer Experience Research Specialist

Há 7 dias

Canoas, Brasil AGCO Tempo inteiro

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.

At AGCO, the Customer Experience (CX) team in South America is dedicated to ensuring the highest level of satisfaction and engagement among its customer base. At the heart of their operations lies a robust Net Promoter Score (NPS) measurement process, meticulously designed to gauge customer sentiment and loyalty. The team oversees every aspect of the survey execution, from crafting tailored questionnaires to ensuring timely and comprehensive data collection.

Collaboration is key within the CX team, as they work closely with regional leadership to implement initiatives aimed at enhancing the overall customer experience.

**Your Impact**
- Responsible for overall NPS measurement in South America, delivering and supporting end-to-end survey execution, working closely with the global measurement team and leadership.
- Collect, Analyize, Review and Share survey results and feedback, including overall NPS and satisfaction results across all brands and products
- Collaborate with Regional leadership to develop new surveys, research, and feedback channels, understanding the local business to ensure the correct implementation of surveys in the area and guide them in the most appropriate methodology, while also supporting local leadership in driving a CX mindset and actions in the region, and implementing global strategies and best practices into the SA region.
- Collaborate with key stakeholders within the CX organization to develop best-in-class customer journeys, while ensuring the formulation of insights includes a clear explanation of 'why it matters' and translating insights into actionable business recommendations.
- Develop and communicate best practices in customer research and insights, contributing to positioning our team as a Center of Excellence for Customer Experience and Customer Intelligence and enhancing its recognition.

**Your Experience and Qualifications**
- Bachelor's degree in a relevant field such as Marketing, Business Administration, Economics, or related areas.
- Experience in Marketing, Consumer Insights and Customer Experience mapping.
- Experience in project planning and management.
- Proficiency in analyzing both qualitative and quantitative data in alignment with the agriculture industry and business objectives.
- Fluency in English.

**Your Benefits**
- Health and Dental Plan
- Meal Ticket OR canteen food services
- Food cupons
- Life Insurance
- Professional development through training and comprehensive learning opportunities within the organization
- Transport

**Your Workplace**

Hybrid work model at the Canoas-RS office, with responsibilities extending to AGCO South America.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

**_

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