Data Analyst

Há 4 dias


Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:19509

**Cargo**:Data Analyst - Consultor(a) Senior

**Diretoria**:Presidência

**Breakdown**:Ouvidoria

**UO**:Complaint Analysis & Reporting

**Regional**: TIM SA Headquarter

**Estado**:RIO DE JANEIRO

**Cidade**:RIO DE JANEIRO

**Descrição do perfil**

Responsável por analisar e interpretar grandes conjuntos de dados, encontrando tendências e métricas que possam ajudar a empresa a tomar decisões mais precisas e obter melhores resultado.

**Principais atividades**
- Elaborar estudos comportamentais dos clientes que acionaram o canal Ouvidoria e os canais em grau de recurso (Ex. Anatel, Procon, JEC, etc.) para suportar a tomada de decisão;
- Orientar de forma estatística e analítica a mensuração de resultados e realização de comparativos;
- Mapear e garantir os insights;
- Planejar e acompanhar métricas/KPI's;
- Desenvolver rotinas de extração, ingestão e tratamento de dados estruturados e não estruturados;
- Realizar programação em banco de dados;
- Construir Dashboards em Power BI;
- Elaborar e consolidar apresentações mensais de resultado, bem como apoiar as áreas de negócio no entendimento das análises e nos focos de atuação.

**Conhecimento, Experiência e Formação**
- Conhecimento e experiência na área de data Analytics e manipulação de grandes bases de dados (Big Data);
- Superior completo nas áreas exatas ou predominantemente exatas como Estatística, Engenharia e Ciência da Computação etc.
- Conhecimento avançado em Excel, Power point e SQL
Experiência em ferramentas exploratórias (SAS e Power BI)
Demais ferramentas necessárias para data Analytics/ciência de dados
- Diferencial: Conhecimento em R e Python;
- Conhecimento de Modelos estatísticos (predição, associação, agrupamentos etc.)

**Local de trabalho**
- Rio de Janeiro/ RJ


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