Senior Business Analyst

Greetings, future product leader: Embark on an exciting journey into the realm of product development with 3Pillar We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industries.

**Key Responsibilities**:

- Create, manage, and resolve stories in JIRA.
- Create, manage, release (production & ITE), and discontinue corporate forms.
- Evaluate/develop business requirements.
- Monitor development to ensure standards are followed and ease of maintenance.
- Manage incidents and incoming enhancement requests.
- Document and execute user story acceptance tests.
- Provide user story and solution support to team members.
- Support investigation, analysis, and response to incidents.
- Facilitate problem and solution negotiations with business stakeholders and IT team.
- Ensure high quality of development and solution before product increment release.
- Work closely with the Manager of Product Support workflows
- Meet with internal client departments that support digital tools and users
- Review and document existing user support workflows
- Identify areas of friction, redundancy and outdated process
- Identify potential new or existing tools that would help eliminate the ineffective items that were discovered
- Propose tools and workflows that eliminate friction, redundancy, and outdated processes.
- Present ideas and potential solutions to stakeholders
- Incorporate feedback
- Finalize and get agreement on changes and next steps
- Own Product Management process
- Work with appropriate development teams
- Release changes

**Minimum Qualifications**:

- 5 years’ experience in an IT analyst/ Business Analyst/ Product Analyst or any equivalent role
- Team lead experience
- Problem-solver with strong facilitation and analytical skills who can manage multiple priorities.
- Self-starter with intellectual curiosity and perseverance
- Confident communicator adept at facilitation and comfortable building partnerships with key stakeholders
- Team player who embraces change and strives to improve and innovate processes.
- Eye for detail and a passion for building great products.
- Experience working in an agile environment.

**What is it like working for 3Pillar Global?**

At 3Pillar, we offer a world of opportunity:
Imagine a _flexible work environment _- whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.

You will be part of a _global team_, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.

We’re big on _your well-being_ - as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

Our professional services model enables us to accelerate _career growth and development opportunities_ - across projects, offerings, and industries.
- We are an equal opportunity employer._ It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally. Join us and be a part of a global tech community Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam

LI-Remote