Chat Host

**Position Overview**:
We are looking for a dedicated Internal Chat Host to lead engagement and moderation
across our online Bingo rooms outside regular working hours. This hybrid role is designed to improve player retention, foster community, and support safer gambling by creating a strong, consistent presence within our Bingo product

**Key Responsibilities**:

- Host daily bingo sessions with live chat, driving engagement, entertainment, and
community interaction.
- Promote relevant site-wide promotions, new game launches, and exclusive content across all verticals
- Build rapport with regular players and create a welcoming environment for new users.
- Develop and run structured chat-based promotions (e.g., chat games, quizzes, themed nights).
- Address inappropriate language, spam, or conflict in a balanced and respectful manner.
- Monitor player sentiment in chat for signs of distress or problem gambling.
- Log all RG-related comments and actions in a Responsible Gambling tracker.
- Coordinate with the CS/RG team to escalate cases for welfare checks or interventions.
- Collect, analyse, and report on player sentiment, feedback, and recurring issues.
- Collaborate with the product team to refine promotions based on player suggestions.
- Help identify areas of opportunity or friction in the user journey based on live chat
insights.
- Work closely with the marketing teams to deliver engaging and conversion-driven
promotional bingo rooms.
- Supporting structured promotions

**Requirements**:

- Confident communicator with a warm, inclusive, and engaging chat presence.
- Strong organisational skills and ability to log incidents and follow escalation paths.
- Creative thinker able to design new community games and events.
- High level of discretion and player empathy when handling sensitive conversations
- The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity._

**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:

- ** Competitive Salary & Benefits**:

- **Growth & Development Opportunities**:

- **Creative and Collaborative Environment**

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.