Business Analyst

Há 5 dias

São Paulo, Brasil Neoris Tempo inteiro

NEORIS now part of EPAM is a Digital Accelerator that helps companies step into the future. We have over 20 years of experience as Digital Partners for some of the largest companies in the world. We are more than 4,000 professionals in 11 countries, and we have a multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our clients.

We are currently looking for a Business Analyst - Dynamics 365 - an exciting opportunity to build innovative solutions in an **hybrid position based in San Pablo.**

**Key Responsibilities**
- Design CRM workflows and business processes using BPMN/UML mapped to Dynamics 365
- Develop functional specifications, user stories, and test cases; validate features through UAT
- Lead end-to-end CRM implementation projects managing scope, timelines, and risks
- Act as trusted advisor to stakeholders, facilitating workshops and aligning expectations
- Analyze existing processes and implement improvements to enhance business efficiency
- Support change management initiatives and coordinate training to drive user adoption

**Requirements**:

- 3+ years of experience in CRM consulting or business analysis with **Dynamics 365** focus
- Strong ability to translate business requirements into high-value CRM solutions
- Experience leading cross-functional teams in agile environments
- **Advanced English (B2/C1)** - essential for international collaboration. Excellent communication skills with stakeholders at all organizational levels.
- Hybrid work model. Sao Pablo

**Nice to Have**:

- Microsoft certifications (MB-200, PL-200, MB-210 or similar)
- Power Platform experience (Power Apps, Power Automate, Power BI)
- Change management and project management expertise
- Experience in international, multicultural environments

**We Offer**
- Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside.
- Private Pension Plan: Future financial planning with complementary retirement contributions.
- Health Plan: High-quality medical coverage for you and your legal dependent.
- Dental Plan: Comprehensive dental care with an extensive provider network.
- Life Insurance: Protection and security for you and your loved ones.
- English/Spanish Lessons: Support for continuous language learning.
- Wellhub: Access to benefits and discounts in gyms and wellness programs.
- Childcare Assistance: Financial support for early childhood education expenses.
- Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities.

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