General Service Technician

It’s a great time to join AAA The Auto Club Group

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:
Full time

Exempt/Non Exempt:
Hourly

Job Description:
Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:
At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You are likely someone who is mechanically inclined, enjoys working on automobiles and providing excellent customer service. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us... Us. Come join our team

A day-in-the-life of a General Service Technician:
General Service Technicians complete routine scheduled maintenance service on automobiles and trucks, as directed by a Manager or Service Advisor. They spend their day performing basic automotive repair, adjustments and maintenance procedures, including, but not limited to; oil changes, tire replacement & repairs and general vehicle maintenance.

In this role, General Service Techs will also have the opportunity to:

- Drive vehicles into service bays, prepare them for and complete digital vehicle inspection
- Test drive vehicles and prepare vehicle for delivery to customer, after necessary repairs and maintenance are complete
- Keep the shop clean and organized to ensure a positive member / customer experience
- Learn from Technician A, B and C colleagues to further advance your career

How we reward our employees:
You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:

- Excellent medical, dental, vision and prescription
- Free AAA membership
- Free uniforms and shoes
- Up to 3 weeks of vacation in your first year
- 11 paid holidays
- We offer profit sharing, and 401k with matching contributions.

o Automatic 4% 401K employer contribution

o Additional 401K match of 50% up to 6% contribution
- Pay rates starting at $27,000 annual (rate based on experience + annual bonus eligibility)
- In addition to base hourly pay, General Service Technicians are eligible for:
o Annual Incentive Opportunity

o Certification Bonus Opportunity
- We are committed to work-life balance

o Closed Sundays

o Shorter workdays than competitors (we close at 6pm)

o Monday - Friday, hours are 7:30am-6pm

o Saturday, hours are 8am to 4pm

o Closed major holidays

Required Qualifications:

- Have a High School diploma, GED or Technical school certification
- Possess valid driver’s license
- Have mechanical aptitude
- Are knowledgeable about automotive and/or truck systems, tools and technical resources and are able to independently perform a variety of basic repairs and maintenance of automobile and truck vehicles
- Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance and the need to maintain a clean, safe and organized work area.
- Are able to consistently provide exceptional customer service and improve customer service scores

Preferred Qualifications:

- G1-Auto Maintenance & Light Repair
- State inspection certificate, where applicable
- AC 609 Certification

Work Environment
- May experience loud noises and odors intermittently in the shop environment.
- This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
- Must have own tools appropriate for their skill level for use in the center.
- Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
- Must be able to maintain working on your feet in a concrete facility for the entire work shift. Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our m