Senior Desktop Support Specialist

Há 2 dias

São Paulo, Brasil Cognizant Tempo inteiro

**Senior Desktop Support Specialist - Windows/MacOS & Intune/JAMF**

**About the role**

**Senior Desktop Support Specialist - Windows/MacOS & Intune/JAMF,**This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and executive support. You will provide L2/L2.5 support, manage incidents, monitor system health, and ensure rapid restoration of services. Strong technical knowledge in desktop platforms, remote infrastructure, and device management tools is essential. The role also involves project participation, cross-team collaboration, and maintaining high service standards for critical clients.

**In this role, you will**:

- Excellent knowledge in Desktop/laptop hardware and Desktop Operating systems, Windows 10/11/MacOS.
- Ensure the Desktop Support Prioritize and escalate incidents for both internal and external clients.
- The single point of contact for rapid restoration of normal services. Ensure timely and appropriate escalation to specialists within the IT team.
- Should be excellent in communication, able to tackle the issues for the critical banking and high-profile clients.
- Able to collaborate with teams effectively and efficiently.

**Work model**:On Site

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, SP.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

**What you need to have to be considered**

- Bachelor’s degree
- Advanced English
- Advanced knowledge of Windows 10/11, MacOS, and desktop/laptop hardware
- Background in L2/L2.5 support across multiple communication channels
- Proficiency in Intune and JAMF for endpoint troubleshooting
- Strong communication skills for handling critical banking and executive clients
- Daily monitoring and proactive health checks of IT infrastructure
- Support and maintenance of Desktop SOE across varied platforms
- Asset and inventory management, including laptop build and delivery
- Effective collaboration across IT and business teams
- Participation in internal projects and service improvement initiatives

**_Please, upload your resume in English._**

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

  • Senior Desktop Support Specialist – Windows/MacOS

    Há 7 dias

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro R$60.000 - R$180.000 por ano

    Senior Desktop Support Specialist – Windows/MacOS & Intune/JAMFAbout the roleSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMF, This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and...

  • Senior Desktop Support Specialist – Windows/MacOS

    4 semanas atrás

    São Paulo, Brasil Cognizant Tempo inteiro

    Senior Desktop Support Specialist – Windows/MacOS & Intune/JAMF About the role Senior Desktop Support Specialist – Windows/MacOS & Intune/JAMF. This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and...

  • Senior Desktop Support Specialist – Windows/MacOS

    Há 7 dias

    Greater São Paulo Area, Brasil Cognizant Tempo inteiro R$60.000 - R$120.000 por ano

    About The RoleSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMF,This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and executive support. You will provide L2/L2.5 support, manage incidents,...

  • Senior Desktop Support Specialist – Windows/MacOS

    4 semanas atrás

    São Paulo, Brasil Cognizant Tempo inteiro

    Senior Desktop Support Specialist – Windows/MacOS & Intune/JAMF This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and executive support. About The Role The successful candidate will provide L2/L2.5...

  • Desktop Support Senior Associate-Field Tech

    Há 7 dias

    São Paulo, Brasil NTT DATA North America Tempo inteiro

    Desktop Support Senior Associate-Field Tech Join to apply for the Desktop Support Senior Associate-Field Tech role at NTT DATA North America . We are currently seeking a Desktop Support Senior Associate-Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR). Atuar em todos os chamados onde o primeiro nível (Suporte Remoto) não conseguiu...

  • Desktop Support Level 1

    Há 3 horas

    Sao Paulo, Brasil Brainotech IT Solutions Kft Tempo inteiro

    We are looking for an IT Support Technician. **Freelance contract** Skillset: Level 1 Desktop Support Support: Dispatch Project (Ticket Based) Start: ASAP Duration: 1 year + extension **Responsibilities**: - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage...

  • L2 Desktop Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil Scionecx Private Limited Tempo inteiro R$1.200 - R$20.700 por ano

    About the RoleWe are seeking a proactive IT Support Specialist (Level 2, 3) to provide frontline technical assistance for Windows-based systems and basic network infrastructure. This role requires on-site presence at our São Paulo office, where you will troubleshoot hardware, software, and network issues to ensure seamless operations for end-users. Fluency...

  • Senior Desktop Engineer

    Há 7 dias

    São Paulo, Brasil Sur Global Tempo inteiro

    OverviewWe are looking for a Senior Desktop Engineer to design, build, and maintain desktop applications for macOS and Windows environments. This role involves working across both system and application layers to deliver secure, high-performance experiences. You''ll collaborate closely with product, QA, and support teams to ensure that all applications are...

  • Onsite Desktop Support Engineer

    3 semanas atrás

    São Paulo, Brasil N Consulting Limited Tempo inteiro

    Onsite Desktop Support Engineer at N Consulting Ltd Responsibilities: Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management. Windows Client Administration. Basic experience in supporting networks devices and servers in business environment. Provide technical support to clients on-site, resolving...

  • Desktop Support Senior Associate-Field Tech

    3 semanas atrás

    São Paulo, Brasil NTT DATA Tempo inteiro

    Req ID: NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Senior Associate - Field Tech to join our team in Sao Paulo, São Paulo (BR-SP), Brazil (BR). Handle all...