Customer Service Agent

1 semana atrás

Rio de Janeiro, Brasil Influx. Inc Tempo inteiro

Influx builds full-service customer support teams that can flex and scale monthly.

We enable companies of all sizes to deliver consistent and high-quality service 24/7.

Our team is growing and we are looking for highly competent Customer Service Agents for voice support.

**Job description**

You’ll be tasked with answering customer questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

**Tasks include**:

- Diagnose and solve the customers’ problems
- Communicate effectively via phone with our customers
- Coordinate effectively with peers and your manager
- Contribute to a high-performance and friendly workplace culture

**Requirements**:

- Excellent written and verbal English and French communication skills (Fluent/Native level)
- Strong problem-solving skills
- Team player
- Quiet environment
- free of distractions and background noise
- Experienced as a Voice Support agent is a bonus
- Willing to work on Weekends (Saturday and Sunday)
- Flexible working hour/day
- Attention to details
- Own a fully-functional laptop
- High-speed, reliable internet connection
- Keen attention to detail
- Strong organizational skills
- Ability to thrive in a remote work environment

**Benefits**:

- The flexibility of working from home without having to go to the office
- Work with clients in the USA, EU, and elsewhere
- Extensive opportunities to learn from, and work with, high-performing colleagues
- Career opportunities We're a fast-growing startup with roles and positions to grow into
Tipo de vaga: Tempo integral

Salário: a partir de R$2.510,00 por mês

Horário de trabalho:

- Horário flexível
- Turno de 8 horas
Considerações relacionadas à COVID-19:
Working from home environment.

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