SAP Ixp Intern

**We help the world run better**

**About the SAP Internship Experience Project**:
The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:

- ** Culture of collaboration**:Meet with mentors, make new friends across the globe and create a thriving personal network.
- ** Gain visibility**: With SAP Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**About the team**:
Do you want to engage in challenging work with enterprise-level customers, and be supported with extensive training opportunities for both technical and personal growth? Join a worldwide Customer Support team of 1500+ where customer issues are our opportunities. We lead the marketplace through vision, world-class technology and superior service. We use creativity to resolve problems and continually improve. We work globally across multiple geographies and cultures. Most importantly, we inspire each other, have fun and celebrate achievements.We are seeking Support Associates who are driven by a desire to provide our customers with outstanding technical service. Their primary responsibility is to assist in resolving our customer’s issues related to SAP Business Warehouse solution. They will support complex environments and provide root cause analysis on a variety of operating systems and platforms.

**What you’ll do**:
**Position Title**:SAP iXp Intern - BW Support
**Location**:São Leopoldo, Brasil

**Expected start date to end date**:Ouctober, 17th

**In this role, you’ll**:

- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services
- Perform root cause analysis and provide solutions in complex environments for specific fields/areas
- Diagnose, research, and resolve known errors by means of SAP documentation
- Identify patterns and their solutions with incoming customer incidents
- Use SAP Remote Supportability Tools to diagnose problems directly on customer systems
- Share and document knowledge through creation of WIKIs and Knowledge Base articles
- Attend e-Learning lessons, remote learning sessions, classroom training and coaching
- Report coding errors to our development organization
- Be a professional team member within the Product Support organization

**Who you are**:

- We’re looking for someone who can challenge the status quo and likes to stay curious. You enjoy working on meaningful projects and are energized by lifelong learning.
- University students enrolled in Technology, Engineering, Business or related courses, with at least two years until graduation
- Excellent diagnostic and technical analysis skills
- Ability to assess, plan and troubleshoot while collecting information about the customer issue
- Excellent customer focus and communication skills (oral/written)
- Ability to focus for extended periods of time while deep diving into logs
- Proficient writing skills
- Fluent in English (written and oral)
- Knowledge of operating systems (Unix/Windows)
- Knowledge of Relational Databases (e.g. Oracle, MaxDB, DB2, SQL Server etc.)
- Ability to document communications and actions for customer issues in our CRM system
- Preferred Skills: Knowledge of data warehousing
- Spanish is a plus

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 352886 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.