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Cloud Solution Architect- Cloud
2 semanas atrás
**Cloud Solution Architect
- Cloud & AI Data**:
São Paulo, Brazil
Date posted
**Oct 15, 2025**
- Job number
**1894532**
- Work site
**0 days / week in-office - remote**
- Travel
**0-25**%**
- Role type
**Individual Contributor**
- Profession
**Customer Success**
- Discipline
**Cloud Solution Architecture**
- Employment type
**Full-Time**
**Overview**:
- With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated and connected customer experience.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Qualifications**:
**Required/minimum qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
**Additional or preferred qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
- 4+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- ** Architecting Enterprise-Grade Solutions**: The ability to create and explain 3-tier architecture diagrams, system context diagrams, system interaction diagrams, etc.
Proven experience building enterprise-grade, AI-focused solutions on the cloud (Azure, AWS, GCP) for customers, from Minimum Viable Products (MVPs) leading to production deployments.
- Infrastructure as Code (IaC) Deployment: Strong understanding of Bicep, Terraform, or Azure Resource Manager and familiarity with configuration and deployment of IaC templates in a secure environment.
- Core AI & ML Concepts: Familiarity with AI & ML foundational knowledge of concepts like Prompt Engineering, tools (Jupyter notebooks & VS Code).
- ** Agentic Workflows**: Familiarity with Semantic Kernel, MCP, Langchain, or other agentic frameworks. Ability to configure tools for dynamic execution by an LLM
- Understanding of Responsible AI practice including ethical considerations, bias mitigation, and fairness.
**Responsibilities**:
- Customer-Centric Approach:
- As a Client Facing Technical Lead plays a pivotal role in the AI Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of AI solutions, troubleshoot complex issues, a
