Manager of Knowledge Management

**Description**

**Principal responsibilities**
- Partner with A&M Business units on KM initiatives_
- Support US Knowledge Manager in designing, developing and implementing KM future state processes and tools that align with business unit objectives.
- Engage with internal stakeholders, to understand requirements and to identify opportunities to extend KM service offerings to further areas of the business.
- Foster relationships and serve as the primary liaison between A&M's business units and the centralized knowledge management team.
- Provide advice based on internal and external KM best practices.
- Collaborate with other KM team members_
- Support KM team members on initiatives beyond immediate region, to contribute to further building our global capability.
- Share knowledge of processes, approaches, methods, tools/platforms etc. with team colleagues, so it can be leveraged across the globe.
- Provide insight into business needs, initiatives and end-user experience to help ensure global KM service offerings remain relevant and aligned to overall strategy.
- Serve as a liaison between business units and A&M Global Enterprise Shared Services_
- Build relationships & partner across other shared services to best support business units in the achievement of their KM goals. For example, establishing good working protocols with IT, compliance, legal and our research center will be critical to best serve our customers
- Help connect business units with other shared service contacts.
- Grow KM knowledge and expertise_
- Identify internal and external KM trends and best practices; communicate and promote these to business unit KM contacts.
- As it relates to Knowledge Management practices, share, influence and encourage best practices and knowledge sharing throughout region and firm.
- General_
- Demonstrate a willingness to assist with tasks outside immediate key role requirements for the benefit of overall organizational success.

**Qualifications**
- 2-5 years of experience in Knowledge Management practices and/or content management experience preferred.
- Bachelor's degree in related area or similar work/technical experience in Business Studies, Business Administration, or Management.
- Proven experience working with professionals of all staff classes up to C-Level.
- Experience working in KM at a professional services or consultancy firm.
- Microsoft 365 and SharePoint experience preferred.
- Fluent English (this person will report to a Global team) and Spanish is desirable.

**Desired Skills and Attributes**
- Consultative approach when partnering with the business.
- Demonstrate a high level of 'grit' in their perseverance of effort and resilience to challenge, in order to accomplish long term goals and further develop KM capabilities.
- Strong interpersonal skills with ability to effectively interact with multiple stakeholder groups and senior management.
- Familiarity with KM concepts, best practices, systems, platforms (Primarily Microsoft 365), frameworks and tools in a professional services environment.
- Analytical reasoning and solution-focused problem solver with the ability to think critically and independently with a keen eye for connecting the dots and scaling KM efforts.
- Ability to drive to results, in a fast-paced environment.
- Capable of synthesizing information.
- Works well under pressure; flexible work style.
- Excellent communication skills and receptive listening skills, with ability to present complex ideas and solutions for technical and non-technical audiences.
- Exceptionally close attention to detail.
- Demonstrated history of operating with urgency, responsiveness and client first focus.