Transitions Manager

**Why work for Brennan?**

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- A strong culture underpinned by values that are truly lived every day.
- An environment that embraces learning and development of all employees.
- Flexibility to work in the way that brings out the best in you.
- The ability to do what you love, in an environment that supports you.
- A focus on health and well-being.

**The Role**:
The role of a Transition Manager is focused on driving operational excellence in our Service Delivery business by successfully transitioning / on-boarding new services and clients. You will be coordinating other teams to perform their required tasks to bring customers into our Managed Services support as seamlessly as possible.

You will have ownership of the transition / on-boarding process and as such, you will also be responsible for governance of the technical design, implementation, and management of new customer’s entering the Brennan IT Service Delivery area. You will play an important part in the ongoing success of the Brennan IT business by ensuring a structured approach is in place to implement a clear transition / on-boarding process.

**Key Responsibilities**:

- Directly managing your own transitions.
- Working with the team or other departments such as Managed Services, BVD, Cloud & Projects to identify CSAT or efficiency improvements in the Transition/Onboarding process.
- Coordination of transition task prioritisation with other departments.
- Attending customer kick offs/ meetings/ sales pitches in the metro area.
- Providing internal reporting on Transition team performance and workload.

**What skills and experience you bring**:

- Directly managing your own transitions.
- Working with the team or other departments such as Managed Services, BVD, Cloud & Projects to identify CSAT or efficiency improvements in the Transition/Onboarding process.
- Coordination of transition task prioritisation with other departments.
- Attending customer kick offs/ meetings/ sales pitches in the metro area.
- Providing internal reporting on Transition team performance and workload.

**Brennan** is an equal opportunity employer.