Fraud Prevention Operation Manager

**Fraud Prevention Operations Manager**

As leader of our Fraud Prevention Operations team, you'll play a key role in shaping the business and its reputation for excellence and trust with our merchants. Together, this team devises innovative strategies to develop and implement anti-fraud measures for SumUp's business, achieving high levels of customer satisfaction, operational efficiency and minimising risk, and in consequence impacting the lives of millions of small merchants all over Brazil.

If you're excited about empowering small business owners around the world, we'd love to hear from you.

**What you'll do**
- You will lead major initiatives and the fraud prevention team in order to mitigate card not present Fraud, effectively reduce chargeback rate, and improve Fraud Prevention Workflows;
- Lead the team to seek fraud mitigation and costs reduction in balance with business healthy growth while also seeking operational efficiency in alerts treatment and chargeback processes
- Testing and implementing new solutions to raise improve our decision making process - and in consequence add value on our boost our performance for current products and new ones;
- You will work in a fast-paced environment across a large number of squads and tribes to manage the business needs, understanding the customer experience to make business
- oriented recommendations and guaranteeing the requirements and implementation of anti fraud measures for current and new products;
- Mentor and develop the fraud prevention team to make sure that processes are scalable, and metrics are accurately reported, guaranteeing an effective execution of the fraud prevention strategy;
**You'll be great for this role if**:

- You have experience with Fraud Prevention Operation in an acquirer
- You have knowledge of chargeback process
- You have strong leadership skills;
- Data mindset. Working proficiency with data and performance analysis
- Great interpersonal skills with the ability to build collaborative relationships
- You have high-energy and creative person, with an entrepreneurial spirit and a solution oriented mindset
- Advanced level of English is a plus

**Why you should join SumUp**
- We're a truly global team of 3000+ people from 60+ countries;
- You'll have the opportunity to make an impact as we work in flat hierarchies;
- You'll receive a budget for your individual development, attending conferences, and external training;
- You can truly create your own path here and help us shape the future for small merchants;
- SulAmérica health insurance plan, Caju benefit (multiple possibilities: meals, culture, health), partnership for mental health activities with Zenklub, optional dental assistance, private pension plan, Gympass, life insurance and more.

**About SumUp**

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
- SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind._

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