Client Services Consultant

**CLIENT SE**RVICES CONSULTANT**

Permanent, Full-Time, Hybrid

Fast expanding Global Mobility company is looking for a highly motivated Client Services Consultant. We are looking for a confident, adaptable, and experienced individual with a proven ability to multi-task, have a strong work ethic and possess business acumen and able to demonstrate the K2 ethos.

As a Client Services Consultant, you will be responsible for managing the full range of authorised services for corporate assignees. The job role will require you to develop a relationship with K2 Corporate Mobility’s existing and new clients, proactively managing their international relocations in a fast-paced environment.

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment and expects all its employees to implement and promote its policy in all aspects of their work.

We look forward to hearing from you.

**CLIENT SE**RVICES CONSULTANT - Job Description**

K2 Corporate Mobility is an independent global mobility expert, providing comprehensive services to corporate clients relocating their employees. We manage and deliver services through our global partner network and strive to be a true business partner - an extension of our clients’ HR/Mobility function. We provide one accountable point of contact for HR teams and assignees throughout international relocations.

Headquartered in Guildford, UK, K2 serves every location worldwide via our regional hubs located in North & South America, Europe, Scandinavia, Middle East, Africa, Asia and Australia. Managing a global network of 1,000 specialist partners worldwide, K2 specialises in delivering an extraordinarily high standard of service on every assignment. This high level of services and care is what sets us apart in a highly competitive industry.

We are independent, ambitious, entrepreneurial, diligent go-getters and we believe in delivering only the best for our clients, their assignees, our partners and our staff.

What sets us apart is our people. We employ the best and allow them to be the best they can be.

Reporting to The Client Services Consultant will report to the Client Services Manager.

**The Role**

The Client Service Consultant is primarily responsible for managing the relocation services of our client’s assignees globally. The Client Service Consultant is the single point of coordination for our client’s relocation stakeholder providing them with an extraordinary level of support and service.

While we have a robust operational guide that each Client Service Consultant needs to follow, we do encourage Client Service Consultant to think outside of the box and to find solutions to any issues that might arise. Moving countries or location within a country can be very stressful time for assignees and their families. It is therefore important that we do not just adopt a one service fits all approach to service delivery but ensure that each relocation exceeds the expectation of both the assignee and our client.
Full training and support will be provided via our in-house dedicated trainer.

**Main Duties and Responsibilities**
Single point of contact for assignees (employee relocating to another destination to work) and their HR/Mobility Team throughout their relocation process (end to end), across various services including:

- Serve as the main point of contact for assignees and their families throughout the entire assignment process, coordinating and managing the international door-to-door move as well as pet shipment, relocation, immigration, taxes, special requests as per each personalized client request;
- Carry out pre-assignment policy briefing calls with assignees and their families and provide on-going advice and support assignees on their questions related to home and host countries;
- Manage employee expectations in accordance to the criteria defined in the Human Resources policy;
- Interface with other mobility providers, according to the Human Resources policy and as per the company’s and K2’s suppliers;
- Service provider orientation, including translation;
- Assist and monitor physical inspection/surveys at the expatriate's residence with the selected supplier;
- Coordinate customs clearance at origin and destination, monitoring packaging and delivery dates at the origin/destination country;
- Coordinate international relocation services, including: local orientation, temporary housing, home search, school search, settling in, departure, etc;
- Control of Visa expiration, lease contracts, condominium fees and other expenses inherent to the process;
- Management of the assignment costs, as long as within the scope of the services contracted by K2;
- Integration with all areas involved in the global mobility process;
- Develop, maintain and build working relationships with transferr