Telecommunications Analyst

Há 20 horas

São Paulo, Brasil IDT Tempo inteiro

This is a full-time hybrid opportunity for a Voice Engineer **only from Sao Paulo, Brazil.**

We are looking for a highly qualified professional to fill the position of Telecommunications Analyst in our team. The main focus of this role will be to act as an analyst specialized in the services of a TDM/VOIP telephone operator.

If you are an experienced professional in this area and are looking for a stimulatingchallenge, join us and be part of a team committed to excellence in telecommunications

**Responsibilities**:

- Telefonica and UCaaS systems, monitoring performance, managing and resolving possible occurrences.
- Deep analysis of the SIP protocol for performance monitoring and troubleshooting.
- Provide advanced support in the Telephony area for end customers and work in the operations area.
- Collect event logs and traces to analyze and troubleshoot systems.
- Actively monitor telecom networks, gateways, SBC and cloud instances.
- Operate Telecom devices, monitoring platforms, working on alarm management.
- Share knowledge through training and support to other analysts on the team
- Conduct integration process between PABX/ UCaaS systems and other platforms such as CRM.

**Requirements**:

- Knowledge of telecommunications infrastructure ( IP and Voice services).
- 10+ years of experience in configuring and troubleshooting Routers; Switches and Telephone Systems.
- Knowledge of Cloud tools and environment, preferably AWS.
- TDM and NGN Telephony Networks.
- Installation and configuration of network equipment.
- Installation and configuration of VoIP, IP PBX or UCaaS equipment.
- Network protocols - TCP/IP.
- SIP signaling protocol.
- SS7, ISDN and R2 signaling protocol.
- Data communication links, E1, Metro Ethernet.
- Software like: Splunk, Zabbix, SolarWinds.
- Completed or ongoing higher education related to the area of Technology, Networks and/or Telecommunications (Electrical/Electronic/Telecommunications Engineering, Computer Networks or similar).

**Pluses**:

- Previous role in a telecommunications operator is desirable
- Essential: Fluent English
- Differential: Spanish

Please attach **CV in English**. The interview process will be conducted in **English**.

**Only** accepting applicants from **Sao Paulo and nearby locations.**

Working hours: From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.

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