Zendesk Admin

**About Trafilea**

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.
- We are looking for a _Zendesk Admin & AI Specialist_, a position focused on Zendesk and _to efficiently manage and optimize Zendesk workflows, queue management, and AI integrations while collaborating with cross-functional teams to enhance customer support operations.

**Experience/ Qualifications**
- Zendesk Certified Administrator (required)
- Expertise in Zendesk automation, triggers, and queue management
- Experience with Zendesk AI setup and integrations
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Proficiency in reporting and presentation creation
- Ability to document workflows and process improvements

**What we offer**:

- Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
- Opportunity to grow and develop both professionally and personally.
- Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
- Openness to new ideas and initiatives.
- Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more